Manager-Account Manager
4 weeks ago
Internal Account Manager
Redditch • Full time • Permanent • £30-35k depending on experience.
Our Redditch-based client is gearing up for the next phase of expansion and is actively seeking a dedicated Internal Account Manager. The primary responsibility of the role is to guarantee that customers’ requirements are met, ensuring exceptional service and customer care.
We are seeking an enthusiastic and proactive individual who is not only passionate about delivering outstanding results but also possesses a track record of successfully cultivating and managing key accounts. The ideal candidate will demonstrate intelligence and intuition in comprehending customer needs and crafting appropriate responses. Day to day duties and responsibilities for the Internal Account Manager role.
Working collaboratively with the order processing team to handle incoming enquiries via email and phone, addressing and responding promptly and professionally. Providing detailed information about products, services, and pricing.
Work alongside the Marketing Manager to support in Campaigns and Initiatives ensuring successful fulfilment and tracking of results.
Support both the Sales Manager and Marketing Manager by conducting outreach for sales promotions and special offers.
Utilise data from internal systems to analyse and identify potential sales opportunities, including upselling and cross selling of products to customers.
Collaborate with internal teams to improve processes and services. Facilitating internal actions to enhance customer experience.
Where required visit customers to build relationships, resolve issues, gain in depth feedback and elevate the customer experience.
What you'll need to succeed in our Internal Account Manager role
A proactive and commercial mind-set, focused on providing excellent customer service and driven to winning more business.
Excellent knowledge of Microsoft Office with a good understanding of Order Management
Excellent planning, organisational, and prioritisation skills.
A flexible, positive, and resilient individual with a ‘can-do’ attitude.
What you'll get in return for our Account Manager role
Enjoy 30 days of annual leave (including bank holidays), which increases with service.
NEST pension contribution at 5%
Long-term sickness cover (50% of salary for up to 2 years).
Smart Health Support. 24/7, 365 days a year Virtual GP.
Invest in your professional growth with our Be World Class training to help you be even better.
Relish a Month of Gusto food subscription after a successful probation
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