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Windows Server and Desktop Support Engineer

2 months ago

London, United Kingdom Allied Worldwide Full time

Level 2 Desktop Support
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Provide 2nd Line onsite desktop and application support services to end users
· Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
· Operate cohesively with the service desk team to maintain service levels
· All work undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken.
· Provide technical expertise and assistance on project assignments

Must be able to work alone and unsupervised, taking the initiative when necessary
· Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS
Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.
Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities
Previous experience in the creation of technical support documentation
Enterprise support of Microsoft Office 365, desktop and Admin
ITIL
Exposure to Infrastructure technologies – Server, Networks etc
Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software.

Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2