Associate Director, Office/hybrid/remote

4 weeks ago

United Kingdom Publicis Groupe UK Full time

Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across
To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.
We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems and disrupt traditional markets.
As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world. We are looking for a CX Strategist who marries customer experience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will leverage your mix of healthcare industry and modern strategic planning experience to help brands across markets and therapeutic areas to embed and deliver on insights-led strategic planning processes. This individual is a seasoned professional who has strong knowledge of customer experience strategy development, a track record of delivering complex strategy assignments, and thrives at the intersection of media, data, technology, and creativity. This person will be able to work across the assigned region and varying levels of omnichannel utilization to assess where teams are and help the markets deliver innovative experiences.
You have proven experience in omnichannel strategy, and can confidently help brands and businesses design engagement programmes which flex across digital and face to face channels. Specifically, you have 7+ years of related strategy and/or planning experience, covering digital, CX, and/or CRM
Experienced working on multiple workstreams with a familiarity and comfort working within an agile environment
Ability to work on multiple levels, excelling at high-level experience strategy work and the tactical details of strategic implementation
You are experienced in guiding clients on the right research techniques (both qualitative and quantitative) to gain the data and insights they will require to make better business decisions
You have good experience in running workshops and brainstorms to develop both strategic deliverables and creative ideas
You are data-driven by nature, have a good understanding of analytics, and can hunt down the patterns in social, search and other secondary data to uncover human truths
In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
~ WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
~“YOU” DAYS – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
~ HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
~ FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
~ FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
~ GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner.

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