Specialist Services Administrator

Ready to drive exceptional customer experiences in a collaborative, solutions-focused environment within a Global Company and Leader in Paint and Coatings?
Join us in our Chapeltown, Sheffield site as a Customer Service Specialist supporting our Automotive sector. You’ll be the go-to expert for our internal and external customers, solving problems, digging into complex queries, and building strong, lasting relationships. If you thrive on delivering top-tier service and have experience in manufacturing, logistics, or supply chain, this could be your next great move.

In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment.

Take a proactive approach to supporting the wider team, fostering a positive and collaborative environment, even during challenging situations.
Coordinate customer service activities related to shipping, plant schedules, inventory levels, and sales — using reports and data to stay ahead of potential issues.
Build strong, trust-based relationships with customers and act as a key liaison between them and our sales teams — offering guidance, clarifying orders, and supporting repeat and new business.

Proven experience in a customer service role, ideally within a manufacturing, logistics, or supply chain environment.
Ability to apply departmental policies and procedures to complex or sensitive situations.
Strong PC skills, including ERP systems (SAGE, SAP, Oracle 11i/12), Microsoft Office (Word, Excel, PowerPoint, Outlook), and other relevant applications.
Comfortable interpreting reports and using data to support decisions.
Languages: Fluency in English is essential. Proficiency in French (written and spoken) is highly desirable, and German would be a strong advantage.

Work-life balance that works for you – with flexible and hybrid working options
Competitive compensation package – rewarding your skills and experience
Career growth opportunities – thrive in a truly international business with clear development pathways
Continuous learning – through Sherwin Academy’s tailored training programmes for all career stages
Wellbeing matters – access to a wide range of wellbeing, mental health, and inclusion initiatives
A culture of belonging – with dedicated programmes supporting women, inclusion, and ID&E

Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Our people are behind the strength of our success, and we invest and support you in:

Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.