Quality Assurance and Technical Lead

2 days ago

Cannock Staffordshire, United Kingdom Pertemps Network Group Full time

Quality & Technical Lead Cannock
£Permanent
Early Finish Fridays


To lead the Supplier Quality Assurance (SQA) function and ensure that all suppliers meet the quality and compliance standards required throughout.

The role also manages technical and product compliance, supports customer quality, and leads continuous improvement across the supply chain.

The Head of Quality & Technical is responsible for ensuring that quality is built into every stage of the process — from supplier manufacturing through to customer delivery.

Supplier Quality Assurance

Maintain a formal Supplier Quality Assurance system.
Approve or reject new suppliers based on risk, capability, technical competence, and compliance.
Ongoing Supplier Performance Management
Develop and maintain Supplier Performance Management system
Supplier Non-Conformance Management
Ensure costs are recovered or credited for supplier-driven quality failures.
Preventive Quality Planning
Validate supplier inspection plans and ensure alignment with WSL requirements.
Manage third-party testing and validation.
Ensure all in-house quality control processes are consistently carried out.
Quality & Technical Project Management
~ Lead and coordinate all quality and technical projects, including product development, supplier changes, testing programmes, and process improvement initiatives.


Customer Quality & Technical Support
Attend customer site visits for technical reviews and quality concerns.
Provide technical support to the commercial team and customers.
Execute the full quality concern process, including containment, structured root cause analysis, and implementation of corrective actions through to verified closure.
Ensure customer complaint trends are analysed and reduced.

Engineering qualification highly desirable, with experience in mechanical, automotive, or component manufacturing.
CAD literacy advantageous, with the ability to review models, mark-up drawings, and communicate engineering requirements effectively.
Understanding of supplier manufacturing processes and their impact on product performance and quality.

Drive cross-functional improvement projects.
Lead and develop the Quality & Technical function, ensuring processes, standards, and documentation are maintained and continuously improved.
Set and monitor quality KPIs for suppliers, products, and processes, providing monthly reports.
Provide training and guidance to colleagues across the business on technical procedures, quality awareness, and compliance requirements.
Ensure all key quality and technical processes are fully documented, controlled, and up to date, supporting long-term continuity and succession planning.

Hours/Holidays/Benefits:
Monday to Thursday 0815-1700
Holidays, 25 days per year
Auto Enrolment Pension Scheme Ers 5% Contribution
Life Insurance Cover 4 x Annual Basic Salary

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