IT Service Desk Engineer
1 week ago
Nottingham (Hybrid)
If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
We are recruiting for a Service Desk Engineer to join our growing Service Desk team
Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
Work on specific IT projects for customers as directed by the Service Management team.
Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
Earn a referral bonus of £1,000 when you successfully refer a friend.
Enjoy 25 days of annual leave plus public/bank holidays.
Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
Dress casually with our relaxed dress policy.
Benefit from our company pension scheme .
Relax in our breakout facilities .
Participate in company social events .
Take advantage of our annual leave purchase and sale scheme .
Please Note: Some of roles may require Security Clearance
I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions.
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