Current jobs related to IT Service Desk Analyst - United Kingdom - Carpetright
-
Junior Services Desk Analyst
4 weeks ago
United Kingdom ITS Recruitment | ITS Works Full timeJunior IT Service Desk Analyst – London – IT Service Desk Analyst required to provide first-line support for the London office of a fast growing 1,200 user international law firm using Knowledge Base to provide first time fixes and desk side support. This is an exciting opportunity for an enthusiastic, customer focused individual to join the first of...
-
Service Desk Analyst
4 weeks ago
United Kingdom DGH Recruitment Full timeIT Service Desk Analyst - Permanent - Southampton/Hybrid A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis. Deliver a flexible, high quality technical support by phone, email and in person Act as a point of triage for all escalated incidents, ensuring the appropriate...
-
Service Desk Analyst
4 weeks ago
United Kingdom DGH Recruitment Full timeIT Service Desk Analyst - Permanent - Southampton/Hybrid A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis. Deliver a flexible, high quality technical support by phone, email and in person Act as a point of triage for all escalated incidents, ensuring the appropriate...
-
Service Desk Analyst
7 days ago
united kingdom 1Tech Staffing Limited Full timeService Desk Analyst 1st / 2nd Line Support - AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a service...
-
Service Desk Analyst
1 week ago
United Kingdom 1Tech Staffing Limited Full time €28,000Service Desk Analyst 1st / 2nd Line Support - AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a service...
-
Service Desk Analyst
1 week ago
United Kingdom 1Tech Staffing Limited Full time €28,000Service Desk Analyst 1st / 2nd Line Support - AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a service...
-
Pensions Service Desk Analyst
4 weeks ago
United Kingdom Spencer Scott Full timeIT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...
-
Service Desk Analyst
4 weeks ago
United Kingdom Movement8 Full time €35,000Service Desk Analyst - Hybrid- £35k-Azure-Active Directory My Client is looking for a Service Desk Analyst That will log all incidents and service requests in their service management tool, these will be received via phone, email and their web form. · The Technical Support Analyst will be responsible for providing excellent customer service for our...
-
Service Desk Analyst
4 weeks ago
United Kingdom Xiatech Full timeService Desk Analyst About us Here at Xiatech , we believe that a great work-life balance leads to a contented and productive team. We enable all our teams to work remotely in order that they enjoy the flexibility and freedom to work at a time and place convenient to their lifestyle. Of course, when it comes to the serious stuff of doing business,...
-
Service Desk Analyst
4 weeks ago
United Kingdom Spencer Scott Full timeIT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk...
-
Service Desk Analyst
4 weeks ago
United Kingdom Tomgandhi Consulting Ltd Full timePosition: Service Desk Analyst Location: PO9 1QH, Havant, England, UK(Onsite) Job Description: Years of Experience 1 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco...
-
Service Desk Analyst
4 weeks ago
United Kingdom Tomgandhi Consulting Ltd Full timePosition: Service Desk Analyst Location: PO9 1QH, Havant, England, UK(Onsite) Job Description: Years of Experience 1 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco...
-
Service Desk Analyst
1 week ago
United Kingdom Movement8 Full time €26,000 - €30,000Service Desk Analyst – 1st line Support This is a permanent position, working for a well respected MSP based in Dartford and supporting clients across London and beyond. The role is on-site in Dartford, paying £26-30k depending on related experience and certifications. The ideal candidate will have commercial experience in providing 1st line technical...
-
Service Desk Analyst
1 week ago
United Kingdom Movement8 Full time €26,000 - €30,000Service Desk Analyst – 1st line Support This is a permanent position, working for a well respected MSP based in Dartford and supporting clients across London and beyond. The role is on-site in Dartford, paying £26-30k depending on related experience and certifications. The ideal candidate will have commercial experience in providing 1st line technical...
-
Service Desk Analyst
7 days ago
united kingdom Cognizant Full timeExcellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
Service Desk Analyst
1 week ago
United Kingdom Cognizant Full timeExcellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
IT Support and Service Desk Operator
1 week ago
United Kingdom 1Tech Staffing Limited Full time €28,000Service Desk Analyst 1st / 2nd Line Support - AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a...
-
IT Support and Service Desk Operator
1 week ago
United Kingdom 1Tech Staffing Limited Full time €28,000Service Desk Analyst 1st / 2nd Line Support - AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a...
-
IT Support and Service Desk Operator
4 weeks ago
United Kingdom Xiatech Full timeService Desk Analyst Here at Xiatech , we believe that a great work-life balance leads to a contented and productive team. We enable all our teams to work remotely in order that they enjoy the flexibility and freedom to work at a time and place convenient to their lifestyle. Using the latest in Open Source, Microservices, Big Data and Cloud technologies,...
-
Service Desk Analyst
7 days ago
united kingdom Movement8 Full timeService Desk Analyst – 1st line Support This is a permanent position, working for a well respected MSP based in Dartford and supporting clients across London and beyond. The role is on-site in Dartford, paying £26-30k depending on related experience and certifications. The ideal candidate will have commercial experience in providing 1st line technical...
IT Service Desk Analyst
4 months ago
CARPETRIGHT is on a technology journey that will see us build on our strengths and revolutionise what we do, and how we do it.
With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store, to delight our customers, trade partners and inspire our colleagues.
We're transforming our future by using the latest technology and building a team of IT experts who can help fast forward our mission to create the best omnichannel customer experience. With access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career.
The Opportunity: IT Service Desk Analyst, Purfleet, Essex.
This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You’ll be tasked with ensuring all IT and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers.
About The Opportunity:
- You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged with the service desk via CRM platform CE.
- Microsoft Dynamics (D365) Support
- Talking store colleagues through common processes
- Changing passwords in CPOS and F&O
- Polling issues
- Store Support
- First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the event of a major outage.
- Requesting mobile PDQ if store outage is longer than 24hrs.
- Unlocking windows accounts and reset passwords.
- Meraki switch/AP support via Meraki portal.
- VoIP phone support, including logging a support ticket with phone provider.
- Store Support Office (SSO) Support
- Allocate tickets via CE to the relevant SSO department.
- Unlocking windows accounts and reset passwords.
- Estate Management
- Store opening – Build new systems and create store information in CE & F&O. Arranging phone line and MPLS provision including required hardware with partner.
- Store closing – Arrange with partner for hardware to be collected, along with arranging for all MPLS provision to be ceased.
- Hardware/ Cabling Requests – React to changing business requirements, including additional in-store terminals, AP’s, printers, cabling, and any other peripherals required.
- Manage “Change Requests” raised by internal IT department through CE.
- Building excellent working relationships with all business colleagues is essential to the success of this role, including Stores, Warehouse, SSO and field.
About Your Experience:
- have previous experience working in a front-line IT support environment.
- experience would be an advantage.
- OS knowledge, including Windows 10.
- goes without saying, you’ll have excellent customer service skills and telephone manner
- with Active Directory (AD) is also required
- qualifications an advantage but not necessary.
About You:
- interpersonal skills with the ability to work with technical and non-technical colleagues.
- and enthusiastic attitude, with a pro-active approach to problem solving.
- well as an individual or as part of the wider ICT team.
- good team player who enjoys a real challenge
Carpetright and our stable of group flooring brands is on a technology journey, and this role will play a crucial part in contributing to the successful navigation of change. If you’re interested in joining a high performing team where you’ll have the opportunity to fast forward your career, have access to the latest products and releases, then we’d love to hear from you.
