Leadership and Learning Manager
18 hours ago
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; The objective of the ICS Governance & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations.
This role is central to uplifting our risk management practices across ICS Governance & Control through targeted culture, training, and communications initiatives. Training Development & Delivery
Own and develop the ICS Governance & Control training plan and calendar, ensuring alignment with milestone timelines and regulatory requirements.
Collaborate with Workstream Representatives/Legal Entity Governance Teams to identify training needs.
Design and deliver modular, scenario-based training formats to a variety of stakeholder audiences (e.g., Ensure translation, accessibility, and Workers Council compliance for all training materials where applicable
Co-develop and execute the our risk management culture uplift strategy for ICS, aligned with enterprise values and risk mindset goals.
Partner with Workstream Leads/Representatives, Legal Entity Governance Teams, and CA&C to localise cultural messaging and ensure relevance across markets.
Facilitate multiple forum/meetings with approved content and talking points.
Develop and maintain the ICS risk management uplift communications framework, including newsletters, stakeholder updates, and leadership briefings.
Coordinate with enterprise teams to ensure consistency across enterprise messaging and branding.
Design and manage content for the Guardian sharepoint/central reference point for ICS
Proven experience in communications, training design, or culture transformation within a regulated environment.
Ability to translate complex risk and governance concepts into accessible formats.
Familiarity with Guardian, ICS, and enterprise risk frameworks preferred.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Career development and training opportunities
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