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Field Training Engineer

4 months ago

England, United Kingdom Fourteen IP Communications Ltd Full time

Established in 2011 Fourteen IP Communications is one of the leading global providers of specialist voice and data solutions to the Hospitality Industry. At Fourteen IP we are passionate about our Innovation and communication we continuously strive to develop new ideas and solutions that will benefit our customer and our people, it is our vision to create the most innovative solutions for the hospitality industry, enabled by people and power by AI and data intelligence.
The successful candidate will become an integral part of the business, helping to deliver exceptional levels of customer service and innovation.
Conduct, review, and document site surveys
Solve problems, assess situations, and apply solutions utilizing acquired voice and data knowledge and experience
Configure and prebuild voice and data solutions prior to installation at the customers
Accurate and timely creation of project documentation
Responding to emergency calls, providing out of hours support both on site and remotely to customers
Provide training, coaching and professional development to junior members of the team in order to enhance their knowledge and skill.
Complete required training for the post and strive to meet development objectives
Needs to have an in-depth knowledge of how telecommunication equipment and services work, and be equipped to handle disruptions of service and establish solutions to deal with challenges as they arise in the field.
Competent in all aspects of associated cabling works
Must be able to carry out work with an understanding of circuitry, installation, government compliance and in accordance with the relevant safe working practices and risk assessment.
Must be able to travel extensive both nationally and intentionally.