Senior NOC Engineer

3 days ago

United Kingdom CAE Technology Services Limited Full time

The Role

The CAE Senior Engineer is a 3rd line resource working within the NOC responsible for providing the technical direction, troubleshooting and leadership to enhance Customer Experience for CAE’s internal and external customer base. This will be achieved by;

Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation.

Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business

As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.

What you will be doing?

  • To ensure timely review and ownership of complex and / or ongoing critical incidents and problems
  • Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable.
  • To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution
  • Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution
  • Leading the NOC for best practise in both Major Incident and Problem Management processes;
  • Ability to communicate at all levels inside and outside the business in both written and verbal form;
  • Identifying, developing and implementing opportunities for continual service improvement;
  • Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is Needed?

  • Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience
  • Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience
  • ITIL/Change management or similar process experience

  • Desired Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower, XDR and Umbrella
  • Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS and FI
  • DevOps skills – Creating scripts using Python / Ansible. Experience is using tools such as Cisco RADKit.

The Company This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

  • Having ISO9001 and 27001 certifications
  • With multiple awards from manufacturers including Cisco and Dell Technologies
  • Being 3 star accredited with the Service Desk Institute
  • Within our industry with shortlists and wins from CRN
  • and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

Benefits:

  • MediCash
  • Investors in Personal Development
  • Pension Scheme
  • Death in Service
  • Staff Referral Scheme
  • Discounted Private Medical Insurance
  • Tech Scheme
  • Will writing
  • Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.

  • Senior NOC Engineer

    7 days ago

    United Kingdom CAE Technology Services Limited Full time

    The Role The CAE Senior Engineer is a 3rd line resource working within the NOC responsible for providing the technical direction, troubleshooting and leadership to enhance Customer Experience for CAE’s internal and external customer base. This will be achieved by;Support - The NOC Senior Engineer will play a key role in the Problem Management process...

  • Senior NOC Engineer

    1 week ago

    United Kingdom CAE Technology Services Limited Full time

    The Role The CAE Senior Engineer is a 3rd line resource working within the NOC responsible for providing the technical direction, troubleshooting and leadership to enhance Customer Experience for CAE’s internal and external customer base. This will be achieved by;Support - The NOC Senior Engineer will play a key role in the Problem Management process...

  • Senior NOC Engineer

    2 days ago

    United Kingdom CAE Technology Services Limited Full time

    The Role The CAE Senior Engineer is a 3rd line resource working within the NOC responsible for providing the technical direction, troubleshooting and leadership to enhance Customer Experience for CAE’s internal and external customer base. This will be achieved by; Support - The NOC Senior Engineer will play a key role in the Problem Management process...

  • Transportation Specialist

    1 month ago

    united kingdom Amazon TA Full time

    Job Description for Trans Ops Specialist – NOC INDIA NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment...

  • Senior ICT Infrastructure Specialist

    2 months ago

    United Kingdom DNA Recruit Full time

    3rd Line Infrastructure Engineer - Immediate Start - 3-month contract. DNA is seeking a highly skilled Infrastructure Engineer with strong 3rd line administration expertise in O365, Azure, and hybrid infrastructures to join a IT Operations team on a 3-month contract, starting ASAP. The role is based in Central London, offers hybrid working, and falls...

  • Senior ICT Infrastructure Specialist

    2 months ago

    United Kingdom DNA Recruit Full time

    3rd Line Infrastructure Engineer - Immediate Start - 3-month contract. DNA is seeking a highly skilled Infrastructure Engineer with strong 3rd line administration expertise in O365, Azure, and hybrid infrastructures to join a IT Operations team on a 3-month contract, starting ASAP. The role is based in Central London, offers hybrid working, and falls...

  • Infrastructure Engineer

    2 months ago

    United Kingdom DNA Recruit Full time

    3rd Line Infrastructure Engineer - Immediate Start - 3-month contract. DNA is seeking a highly skilled Infrastructure Engineer with strong 3rd line administration expertise in O365, Azure, and hybrid infrastructures to join a IT Operations team on a 3-month contract, starting ASAP. The role is based in Central London, offers hybrid working, and falls...

  • Infrastructure Engineer

    2 months ago

    United Kingdom DNA Recruit Full time

    3rd Line Infrastructure Engineer - Immediate Start - 3-month contract. DNA is seeking a highly skilled Infrastructure Engineer with strong 3rd line administration expertise in O365, Azure, and hybrid infrastructures to join a IT Operations team on a 3-month contract, starting ASAP. The role is based in Central London, offers hybrid working, and falls...

  • Senior Innovation Engineer

    1 week ago

    United Kingdom CAE Technology Services Limited Full time

    Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business Travel to customer sites may be required on an ad hoc basis. Reviewing and maintenance of Technical Run...

  • Senior Innovation Engineer

    3 days ago

    United Kingdom CAE Technology Services Limited Full time

    Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business Travel to customer sites may be required on an ad hoc basis. Reviewing and maintenance of Technical Run...

  • Mechanical Engineering Consultant

    2 days ago

    united kingdom Mellitah Oil and Gas B.V Full time

    Job Title: Mechanical Consultant Location: Remote (UK-based), Outside IR35 Employment Type: Contract Willingness to travel in-country (Libya) when required Company Overview: Mellitah Oil & Gas B.V. is a joint venture between the National Oil Corporation of Libya (NOC) and Italy's Eni, overseeing significant oil and gas assets in Libya. Operating in both...

  • Transportation Specialist

    1 month ago

    united kingdom Amazon TA Full time

    Network Operation Center team is looking for a Transportation Specialist to join its AMZL (Amazon logistics) CO (Central Operations) that supports in driving transportation (Last Mile) related programs who should be an expert in Portuguese speaking and writing .Central Operations ‘Transportation Specialist’ ensures positive interaction between Amazon...

  • Senior Software Engineer

    1 week ago

    United Kingdom Oliver Bernard Full time

    Senior Software Engineer - Software Developer - Rust Developer Remote £45k-£160k depending on experience (multiple levels) We are looking for a Senior Software Engineer (Rust Developer) who is interested (or worked in previously) Web3 / Blockchain / Cryptography. This is a fantastic opportunity for a software engineer (Rust) to join a company on the...

  • Senior Engineer, Data Engineering

    1 month ago

    United Kingdom TRIA Full time

    Senior Data Engineer Snowflake / SQL / Strategic Up to £80,000 + 15% Bonus This Data Engineering opportunity is to join a rapidly growing financial services organisation, who are going through a data transformation journey. This organisation is investing heavily in Data and taking it very seriously, the aim is to be a data-centric organisation. As the...

  • Senior Engineer, Data Engineering

    3 weeks ago

    United Kingdom Revolution Technology Full time

    Senior Data Engineer (Azure) | London or Coventry Hybrid | up to £85,000 Product led B2B SaaS company focussed on making the property and construction space data driven, price efficient and more sustainable. Joining as the first Senior Data Engineer Senior you will have full ownership over the design and build of their modern, scalable, and automated...

  • Senior Engineer, Data Engineering

    3 weeks ago

    United Kingdom Revolution Technology Full time

    Senior Data Engineer (Azure) | London or Coventry Hybrid | up to £85,000 Product led B2B SaaS company focussed on making the property and construction space data driven, price efficient and more sustainable. Joining as the first Senior Data Engineer Senior you will have full ownership over the design and build of their modern, scalable, and automated...

  • Senior Engineer, Data Engineering

    2 weeks ago

    United Kingdom Revolution Technology Full time

    Senior Data Engineer (Azure) | London or Coventry Hybrid | up to £85,000 Product led B2B SaaS company focussed on making the property and construction space data driven, price efficient and more sustainable. Joining as the first Senior Data Engineer Senior you will have full ownership over the design and build of their modern, scalable, and automated...

  • Senior Civils Engineer

    3 weeks ago

    United Kingdom INFORM3 Full time

    Senior Civils Engineer Job DescriptionINFORM3 is seeking a highly skilled Senior Civils Engineer to join our team in Northern Ireland. As a Senior Civils Engineer, you will be responsible for supervising civil site teams and ensuring that projects are completed to a high standard.Key Responsibilities:Report to the Project Manager and ensure that site...

  • Senior Civils Engineer

    3 weeks ago

    United Kingdom INFORM3 Full time

    Senior Civils Engineer Job DescriptionINFORM3 is seeking a highly skilled Senior Civils Engineer to join our team in Northern Ireland. As a Senior Civils Engineer, you will be responsible for supervising civil site teams and ensuring that projects are completed to a high standard.Key Responsibilities:Report to the Project Manager and ensure that site...

  • Senior Python Engineer

    2 months ago

    United Kingdom Formula Recruitment Full time €100,000

    Senior Python Engineer - Sustainability Salary: £Up to £100,000 plus bonus and benefits Location: London/Hybrid (3 days per week) Technology : Python, Terraform, AWS, TDD A rapidly expanding climate tech start-up who are on a mission to combat climate change through cutting-edge technology are looking for a highly skilled Senior Python Engineer to...