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BurtononTrent Staffordshire, United Kingdom Solmar Villas Full time

Solmar Villas is a family-owned business based in Burton Upon Trent. We specialize in providing beautiful villas with private pools for clients across Europe. With our villa managers nearby and 24/7 phone support, we provide peace of mind for our customers.
This is a full-time hybrid role for an Operations Director at Solmar Villas. Based out of our Burton Upon Trent offices Monday - Wednesday, then home based on the remaining days.
The Operations Director oversees the smooth, efficient running of the day-to-day operational business. Under their remit, they are responsible for Customer Experience and Operations throughout the customers journey including direct leadership of the Pre-Travel, Overseas and Customer Resolution teams. You will lead the implementation of business processes and strategies, working in partnership with other departments to ensure the smooth business operation and drive the strategic and operational direction of the company through their experience and track record of adding value to business performance.
Manage team performance; Develop and maintain metrics, analytical reports, key performance indicators to optimise operations
Prepare and present annual business plans to the MD and lead the company’s understanding of the operational performance of the business
Execute a continuous improvement process to ensure the business focuses on mid- and long-term operational plans
Proactively seek out opportunities and then deliver business improvements that increase effectiveness, improve efficiency and add value
Analyse and develop performance insights including business trends, drivers, opportunities and threats to determine innovative strategies
Lead crisis management activity to ensure the company response to a potentially disruptive or unexpected event is effective to include planning the response, establishing monitoring systems and practices to detect early crisis and establish/train stakeholders
A minimum of 5+ years of operational experience in driving a customer first operational approach at a similar structural management level in the travel industry is essential.
be able to understand business opportunities; An adaptable approach to supporting the business outside of working hours, if needed, in business-critical situations