Business Analyst

4 weeks ago


United Kingdom SKYPATH Tech Recruitment Full time

Our client, a global travel-tech company, plays a pivotal role in enhancing customer service for airlines worldwide. As they continue to expand, they are in search of a Business Analyst with a deep understanding of travel-tech backend systems, including PSS, PNR, and GDS.

During project delivery and commercial proposal stages, as well as the transition at project initiation, you will work as a Business Analyst within the Delivery team. Your responsibilities will include:

  • Maintaining expert knowledge in platform functionality and new developments
  • Understanding the airline business needs and processes
  • Understanding internal Product business needs and processes
  • Leading client workshops
  • Leading internal Product analysis and definition
  • Requirements validation, both for client projects and internal Product projects
  • Creating documentation to support the commercial and delivery processes
  • Leading estimation sessions with stakeholders
  • Collaborating with Commercial and Delivery teams to understand, prioritise and manage multiple projects
  • Collaborating with the Product team to understand objectives, requirements, and priorities
  • Ensuring a smooth transition from commercial proposal to project team delivery
  • Providing support to the Delivery team as required during project delivery
  • Identifying and implementing process improvements

The ideal candidate will have:

  • Experience in customer software/IT solution business analysis
  • Travel industry background with knowledge of airline commercial systems such as reservations systems, PSS and GDS and their component parts
  • Ability and willingness to travel overseas for client meetings
  • Proven ability to lead discussions with customers and internal stakeholders
  • Functional/technical understanding of software applications
  • Proven experience in eliciting requirements
  • Proactively guide and support stakeholders (internal and external) to the most appropriate solution in line with product evolution
  • Excellent attention to detail
  • Organisational skills, with the ability to take on multiple duties
  • An enthusiastic, honest, ‘can-do’ attitude
  • A great communicator at all levels of a business
  • Excellent written and verbal communication skills



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