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Aftercare Engineer
4 months ago
Salary: < £42,000 + bonus + commission Location: Kempston, Bedford Hours: 37 hour work week, Mon-Thurs 8:00 – 16:30, Fri 8:00-13:00 Benefits: Company life insurance x 6 times Pension 5% Income protection after 3 years’ service Access to Independent Financial Adviser Office based - at our refurbished site in Kempston, Bedfordshire. The Role We have an exciting opportunity for an experienced AfterCare Engineer to join a growing team. The ideal candidate will have a background in mechanical or electrical engineering and experience within a manufacturing environment. The Aftercare Engineer will provide technical and administrative support for all aspects of AfterCare activities. Communicating regularly with our global customers from initial enquiries to preparing detailed proposals relating to all of our products. The selected individual will join a committed team focused on delivering outstanding customer support and service while meeting established revenue and margin objectives. The Company We design and develop unique foil closures, and build cutting edge machinery that delivers, applies, and seals them to all manner of products. Built with a trusted reputation for providing innovative and creative sealing solutions to the biggest brands in the food, beverage, pharmaceutical and personal care industries. Key Duties
- Provide a professional, rapid response to Customers.
- Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.
- Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
- Prepare proposals and negotiating commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
- Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.
- Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.
- Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
- As required, provide costing support within the company procurement framework including sourcing components to maximise margins.
- Work in accordance with company procedures and specific guidelines and terms of reference at all times.
- Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.
- Mechanical or electrical engineering background
- Good understanding of technical drawings
- Excellent Microsoft office skills
- MRP/ERP systems experience
- Experience of working in an Aftercare environment
- Import / export international experience
- CAD experience
- Experience of working in the manufacturing industry
- Additional language (French / Spanish)
