Claims Adjuster-Re/Insurance
Found in: Jooble UK C2 - 3 weeks ago
The opportunity
The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise.
You will be responsible for handling personal injury claims, where liability has already been established, within specified customer service standards and authority levels. These will be claims that are almost exclusively within the MOJ and OIC portal.
- Enthusiastically and promptly deal with the quantum aspect of personal injury claims within the MOJ and OIC portal.
- Seek to evaluate, negotiate and reasonably settle claims within the MOJ and OIC portal.
- Have an awareness of fraud indicators and triggers for further investigation.
- Dealing with litigation within the MOJ and OIC portal, where claims proceed to stage 3.
- Communicate effectively by telephone and email.
- Able to Produce High-Quality work Consistently.
- Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being placed on the Customer at all times.
Experience of delivering Customer Service through Multiple channels including Telephone, email, and Video conferencing.
Skills and Qualifications:
- Reasonable negotiation skills with potential to improve with further training and guidance.
- Excellent computer skills; familiarity with Microsoft Office, Email, Teams.
- Some previous experience in dealing with claims would be preferable. However, we would welcome applicants from both a personal lines or commercial insurance background.
Previous personal injury claims experience is not compulsory.
Benefits:
- An awareness of regulatory and legislative requirements.
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