Claims Handler
1 week ago
Accident & Bereavement Claims Assessor
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
You’ll play a vital role in supporting customers through life’s most sensitive moments, managing claims with professionalism and empathy. Collaborating with colleagues and external partners, you’ll ensure service excellence, regulatory compliance, and continuous improvement. Manage and assess death, ill health, and accident claims across our product range, delivering professional and compassionate support to customers and beneficiaries.
Use active listening to understand customer needs, gather relevant information, and ensure accurate claim assessments while maintaining service standards.
Support colleagues daily by resolving queries, sharing knowledge, and being available for discussions due to the varied nature of claims.
Build and maintain strong relationships with internal teams and external parties such as Coroners, solicitors, IFAs, employers, and other stakeholders involved in the claims process.
Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.
A good working knowledge of office systems
Generous pension contributions with an employer contribution of up to 14%
Income protection, critical illness cover & death in service insurance
Parental and adoption leave
Learning & development opportunities and study support
Travel season ticket loans
Onsite gym
Ride-to-Work scheme
Social clubs and events
Disability Statement
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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