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Operations Administrator

2 months ago

United Kingdom Genpact Full time

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Operations Administrator – Hybrid Glasgow

Responsibilities

• Daily processing for all operational processes in line with the service table and regulatory requirements for Mail-in/Out, Money in, Money out, Plan Servicing, Customer reporting, Trading & Settlement, Distribution, and Corporate actions

• Daily completion workload ensuring completed right first time and in line with SLA’s targets

• Raising & responding to client queries/issues

• Be accountable for actions and take ownership for the accurate completion of tasks

• Assist with non-standard client requests

• Highlight any concerns or risks of service failure to Team Leader

• Work in full compliance with established processes

• Have client focus on all activities

• Assist in the clearance of transactional-related stock and cash breaks

• Escalating to line manager any suspected transactional issues, failures, or potential losses

• Ensure timely corrective action of errors to minimize losses

• Liaise closely with other teams, to ensure all business processes run smoothly and effectively

• Participates in ad hoc projects as defined by Team Manager

• Support team and wider teams in resolution of issues and incidents raised

• Support the Change team with changes and platform releases

• Take ownership of own knowledge and development by having Personal Development Plan in place

Qualifications we seek in you

• Desirable would be Investment Operations Certificate (IOC) qualification or working towards

• The desire for ongoing self-development

• Experience and understanding of wealth management

• Working in a multi-functional team

• Ability to effectively operate in a high volume, service delivery environment

• Excellent client focus and relationship building

• Ability to work on time critical tasks and manage multiple priorities

• Microsoft Office Suite

• Strong attention to detail

• Process improvement awareness

• Problem solving

• Shows initiative and ability to work to one’s own deadlines without managerial instruction and/or supervision

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports language courses, professional trainings and great career development opportunities

• Free access to our award-winning learning platform

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training