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IT Infrastructure Specialist
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Microsoft office specialist
4 months ago
A Collection Specialist Level 2 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. They work closely with customers to resolve outstanding payment issues and may have the authority to make more complex decisions regarding settlements, payment plans, or referring delinquent accounts to collections agencies. This role often involves more extensive data analysis and reporting. Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.
Account Management:
Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.
Maintain detailed and accurate records of all collection’s activities, ensuring compliance with legal and regulatory requirements.
Provide regular updates on collection activities and account status to management.
Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
Identify and escalate high-risk accounts to management for further action.
Data Analysis:
Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.
Generate and analyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPA).
Training and Support:
May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.
To excel in this role, an individual must successfully execute each crucial task. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.
Bachelor's degree in finance or related field may be preferred).
Minimum of 2 years of experience in accounts receivable team. Preferably in a level 1 Collections Specialist role.
Proficiency in using collection software and Microsoft Office applications, especially Excel.
Knowledge of relevant laws and regulations governing collections activities.
Experience with collections software or enterprise resource planning (ERP) systems is a plus.
Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.
Required to work with digital displays for 7+ hours a day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work from the office and remote.
Ability to work hours as dictated by the project.
Decisions are escalated to a senior level.
