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Training Field Service Engineer

2 months ago

Derby Derbyshire, United Kingdom Getinge Full time

At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Job Title : Service Engineer
We are looking for a Service Engineer to contribute towards our Life Sciences service team.
Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing. testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.
You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.
This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise.
The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, a ll Engineers have their development assessed bi-annually against our bespoke Engineers’ competency- based banding structure – meaning that the more you learn and develop, the more you will be rewarded.
Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
Electrical / mechanical fault finding of equipment
Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
Producing quality service documentation for submission to the customer
Maintaining regular communication with the internal Service Department, Technical Department and Service Managers.
Out of hours stand by cover, on a rota basis, in order to accommodate the needs of our customers.
Producing accurate and timely written/electronic reports, as and when required/requested.
Providing sales leads to relevant Service/Sales Managers
Observing and complying with Quality System duties and responsibilities at all times
At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.
A recognised qualification in Electrical / Electronic / Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification)
Experience of field-based work
IT skills including Microsoft Office; experience of using CRM systems such as GForce
A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary
Excellent communication skills and a desire to deliver the best possible service to customers
We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.
Along with a competitive salary and clear progression scheme, we offer private healthcare , travel and subsistence allowance , engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme . We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.
To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to: 80% to meet the requirements of your role .
As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.