Infrastructure Engineer

Infrastructure Engineer. Cloud.

Digital Data and Technology (DDaT)

£53,300 + Package. + On call rates.

Staffordshire Police

Stafford. Hybrid.

Role Purpose

Digital, Data and Technology are responsible for transforming and supporting all of the force's digital technology needs.

The Infrastructure & Applications team, within Operations, are responsible for all of the core server hardware, databases and force software applications, ensuring integrity, security and availability of force systems at all times. This includes Data Centre management, backup/disaster recovery, server and storage environments, email infrastructure, active directory and server operating systems, as well as all force operating environments, virtualisation servers and database farms.

Depending on the specific Specialism (Applications, Virtualisation, Cloud, DBA) this role is responsible for delivering specialist 3rd /4th line support for all core relevant aspects (Services, Databases, Storage, Applications, Servers etc) of all architectures including core infrastructure and application delivery platforms, including supporting the implementation and design of new applications, infrastructure and database solutions, and monitoring overall system performance.

This includes all on prem platforms as well as cloud presence such as the Microsoft Azure, Microsoft Exchange Online, Platform as a Service (PaaS) Infrastructure as a Service (IaaS), Software as a Service (SaaS) implementations as well as data centre management and backup/disaster recovery, server and storage environments, email infrastructure, active directory and server operating systems.

Role requirements:

Minimum of 5 years’ experience in an IT role with the following focuses;

• IT Support: Strong foundation in IT support roles, including troubleshooting, incident management, change management and incident reporting within the ITIL framework. Understanding of the connectivity between applications and DB environments. Solid experience in Windows & Cloud Technologies; Server, Active Directory, Microsoft operating systems, PKI and Certificates.
• Azure/Entra Experience: Minimum 4 years of experience working with Entra cloud administration platforms.
• SaaS Support: Experience supporting SaaS applications and their integration with Azure/Entra.
• Cloud/Infrastructure: Proficiency in cloud infrastructure administration concepts, including storage and security, also some knowledge of Sailpoint.
• Operating Systems: Familiarity with Windows Server, Linux Server and Windows operating systems. Proficiency in Active Directory and Group Policy. Knowledge of Cloud/Powershell, Experience of working with Hypervisor (VMWare)
• Communication: Effective communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
• Customer Service: Excellent customer service orientation to provide support and assistance to end-users.
• Teamwork: Ability to work effectively both in collaboration with team members, cross-functional teams and independently. Experience in mentoring and up-skill team members, fostering a collaborative learning environment.
• Adaptability: Proven ability to diagnose and resolve complex technical issues. Willingness to learn new technologies and adapt to changing environments and timescales.
• Networking: Understanding of networking principles and concepts (e.g., TCP/IP, DNS, VPN)

Key Tasks and Responsibilities:

General (all specialisms)

• Provide technical skills and knowledge to support the availability and performance of the force’s core infrastructure application delivery platforms, databases, including performance of data centres, data storage services, servers and back ups;
• Ensures the confidentiality, security and integrity of the force’s underlying infrastructure;
• Provide technical knowledge that facilitates the relevant incident, configuration, availability, capacity, continuity and release management in line with agreed procedures;
• Provide and disseminate specialist/technical advice on issues relating to the service, interpreting or assessing force needs and exercising judgment to make decisions when solutions are not obvious;
• Assist the DDaT Manager (Infrastructure & Applications) in formulating strategic direction for the team;
• Act as a point of escalation for complex technical issues arising through the helpdesk, facilitating timely resolution;
• Monitor and manage service levels and performance standards for the team; • Have regular contact with various key stakeholders across the force in order to achieve desirable outcomes;
• To provide reports and business cases in support of making recommendations for improvements or amendments to systems within the team;
• Plan and organise individual or team activity to meet the demands on the infrastructure workload;
• Provide specialist technical assistance to projects which may often be complex in nature, ensuring solutions meet the required quality levels and that specialist information and/or advice is offered to assist senior colleagues in making appropriate decisions;
• Interpret statistical data and advise management of trends;
• Revise or develop procedures and policies, and contribute to their successful implementation in order to deliver appropriate benefits and ensure legislative or security requirements are met;
• Coordinate standardised processes (e.g. change and release management) for hardware or software changes across various technical teams within the department;
• Take ownership of major incidents, major changes, and major releases; • Ensure the currency of force applications (adopting an ‘n-1’ model where possible);
• Mentor associate Engineers and matrix management of other technical disciplines where required (i.e Service Desk, End User Compute)
• Contribute, present and share information with senior internal and external stakeholders where required (i.e. Adopting standards, sharing learning) • Provided technical input into Roadmaps and Technical Strategy, collaborate with peers and support senior colleagues in shaping longer term plans
• Ensuring value for money and utilisation of all services and licences owned.

Specific Disciplines

• Provide technical expertise in all database architectures.
• Provide technical expertise in all commercial and bespoke applications. • Design, build, test, deploy, analyse, administer, monitor and maintain on-premise and cloud-based infrastructure services to prescribed architectural patterns.
• Manage the security, availability, capability, and performance of on-premise and cloud-based systems using specialist knowledge of cloud technologies and cloud security
• Administrating M365 components (Teams, SharePoint, One Drive, EOL)

Benefits of working for Staffordshire Police:

• Flexi time – flexible working
• Pension Scheme - one of the best pension schemes in the country with guaranteed pension payable” for more information visit the LGPS website: Staffordshire Pension Fund - Home (staffspf.org.uk)
• Annual Leave Entitlement - starting at 26 days plus bank holidays
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption
• Occupational Health
• On site Gyms
• Staff associations
• Reward and Recognition
• Blue light Card – not solely for Staffs police
• Staff restaurant at HQ
• Free parking

As ‘One Force’ across Staffordshire, we know that Diversity and Inclusion help us improve our decision making, encourage creativity and embrace innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit and achievements. We encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, gender, people who have a disability, those who are neurodiverse and persons of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Police Force we pride ourselves on, then we would welcome you to apply.

For more information on Positive Action please email the team on positive.action@staffordshire.police.uk