Operations Director
4 days ago
We are a multi-award winning pub and bar operator, managing circa 1,300 leased and tenanted pubs across the UK. We focus on preserving and enhancing the great British pub, creating vibrant community hubs where everyone is welcome. We offer flexible agreements for publicans, including tenancy and management partnership contracts, ensuring we support every step of the way
We love pubs and our Management Partners (MP’s) are at the heart of delivering epic consumer experiences. Operations Managers are at the forefront of developing awesome pubs for the community, inspiring our MPs to unlock our shared vision. Operations Managers think big, innovatively, and commercially inspire our MP’s. Our OM’s generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines.
Achieve and manage the roles key performance indicators such as budgeted sales, margin and profit whilst ensuring high levels of compliance and operational excellence.
Support and encourage MPs to build a talent pipeline of potential MPs via our ‘Pathway to Partnership’ programme.
Effectively deliver the MP Lifecycle of, Selection, Onboarding, Growth, Support and Business Improvement.
Take responsibility for actions, projects and people, initiates action and generates activity.
Provide MPs with a clear sense of direction and take time to explain how they can contribute to the business goals.
Drive an exciting sales led culture across all pubs – maximising all sales opportunities.
Drive the area to achieve long term profitability whilst ensuring all targets and KPIs are achieved.
Demonstrate a willingness to embrace fresh ideas, overcoming internal and external barriers to deliver a premium service for Punch guests.
Proactively evaluate MP performance by analysing and interpreting data and metrics.
Identify areas for improvement and development not afraid to think differently whilst not being afraid challenge procedures and processes for the benefit of Punch and our Pubs.
Exploit commercial opportunities to develop profit growth.
Look for efficiencies in process and procedures for the benefit of the MP’s pub and the wider business.
Proactively build strong relationships with a wide network of people across the industry within your geographical area to connect with 5* MPs of the future.
Focus on professional and personal learning and development to enhance exisiting skill and knowledge base
Maintain high professional standards and show commitment to the Punch brand.
Utilise planning skills to identify actions and objectives and clearly articulate them.
Working together as a team to develop a clear and structured operational plan that mobilises the entire business.
Identify areas for improvement and development not afraid to think differently whilst not being afraid to challenge procedures and processes for the benefit of Punch and our Pubs.
Enforce retail disciplines and ensure their implementation.
Reduce Operator failures by staying close to the reality of business and reacting quickly and proactively with business support to the appropriate Operators.
Ensure there are clear MP calibre development plans supported by a performance management culture.
Management Partner (Pub Tenants)
Head of Operations
Operations Managers
Operations Director
HR Business Partner
Talent & Development Partner
Pub Development Coach
Food Team
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