Consultant Services Administrator

Managed Services Solution Consultant
Location: Hybrid working position | Business Area: Managed Services | Salary Details: Competitive salary dependent on experience (plus quarterly bonus scheme)

We’re looking for an experienced Consultant that specialises in ICT Managed Services and Solutions. You’ll join our growing team of Consultants at Chess ICT to support our different sales teams in aiming to retain and grow our Managed Services and Support business. You’ll bring a strong, consultative process to the sales lifecycle by offering your technical and commercial knowledge to enhance the Chess Sales experience.

“To work across the different Sales and Services teams to define Managed Service solutions for our customers (New Business and Contract Renewals).
To directly engage with customers and capabilities within the business to propose and design services across the full portfolio of managed and professional services.
To provide sales support and collaboration with the technical teams, as required throughout the sales lifecycle.
To assist in developing and configuring Managed Service solutions across our solution areas of Connect, Cloud, Devices, Modern Workplace and Security, including more complex and cross-solution area deals.
Engage directly with customer stakeholders, TAs, and Services Team to validate service requirements, explore solution options and to identify service integration requirements.
Define Managed Service solutions that meet agreed requirements.
Work closely with our TA and Services Teams to realise service and solution estimates in accordance with Chess Commercial governance.
Identify all service costs and populate cost models accurately to ensure an accurate estimation of delivery costs over the term of the contract.
Support to identify and mitigate solution risks.
Participate in major bid reviews, covering scope, approach, costs, and risk.
Support the development of deal specific pricing and commercial strategies and commercial modelling.
Draft the solution elements of contracts and participate in contract negotiation, where required.
Plan for and support service implementation, service transition and service introduction activities.
Establish and maintain effective working relationships with Chess Sales Leadership, Operations, Service Delivery, Projects, Commercial and Technical teams.
Build and maintain strong working relationships with relevant 3rd party service suppliers and partners.
Research new products to upgrade/enhance standardised Managed Services solution offerings.
To support with the go-to-market strategy, marketing events and supporting collateral design.
Work closely with the commercial team, play a key part in client and vendor discussions – designing, expanding or closing opportunities.
People Management: experience of working with (virtual) teams and mentoring individuals against their assignment goals, demonstrable capability to motivate individuals and drive high performance teams.

Experience and knowledge of Service Introduction, Service Delivery and Service Management (in a Managed Services or Outsourcing context), including:
Competency in Solution Planning methods
Competency in Infrastructure and Application Managed Service delivery techniques.
Competency in key aspects of Service Management, Service Transition and Service Delivery Management.
Competency in key aspects of Service Integration.
Experience of implementing Service Solutions against ITIL standards or equivalent.
Experience of managing service partners and subcontractors.
Experience of service, financial, quality, risk, and adoption change management methods.

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. Competitive salary dependent on experience (plus quarterly bonus scheme).

At Chess, we’re committed to supporting your health, wellbeing, and career growth. Enjoy access to private healthcare support—free after 1 year of service.
Everyday healthcare support: Eye tests, flu jabs, and on-site health screenings.
Mental health support: Be supported by our designated, trained Mental Health First Aiders.
Wellbeing Day: Take a day for yourself after 1 year of service.
Start your weekend early
Hybrid Working Support: Receive an allowance towards a desk and chair for your home office.
Holiday allowance: 20 days paid holiday (increasing to 24 with service), plus public holidays.
Buy & Sell Holidays Scheme: Flexibility to buy or sell up to 5 holidays twice a year, along with the option to carry 5 unused holidays for the next year.

Enjoy hundreds of discounts on shopping, travel, fitness, and more.
~ Charity support: 1000 Referral Bonus: Get rewarded for recruiting successful talent


Career Growth & Culture
Learn 2 Earn Scheme: Bespoke development opportunities to boost your salary.
Custom-fit onboarding and leadership-led training, built to elevate your journey.
Culture & Inclusion Reps: Our people volunteer as ambassadors for sustainability, inclusion, and community. A standard week is 37½ Monday to Friday

Flexible, hybrid working position.
This is a flexible hybrid position; however, you will be required to attend Chess hubs or customer sites as requested in advance by your leader. These visits will be scheduled with reasonable notice and are considered an essential part of your role to support collaboration, customer engagement, and team alignment.

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