BI Analyst

3 weeks ago

Bournemouth Dorset, United Kingdom Maru Search & Consultancy, a CRG Company Full time

We are currently seeking an experienced Requirements Engineer to join a dynamic team within a leading insurance company. You will be contributing to the enhancement of the digital customer journey through active engagement, rewards, and retention strategies.
The successful candidate will play a pivotal role in understanding and mapping out how customers interact with digital platforms, focussing on onboarding, points, rewards, engagement, and retention. You will work closely with delivery teams on projects ranging from launching new rewards to integrating these initiatives with both front-end and back-end systems.
Engage actively in the customer journey, analysing and improving customer interaction with digital platforms.
Participate in the transition to Scaled Agile Framework (SAFe), aiding in the adoption of new terminologies and work breakdown structures.
Experience working in a software development or engineering environment.
Demonstrated experience in managing requirements for digital platforms or similar fields.
If you are driven, flexible, and ready to dive into the intricacies of digital customer engagement, we would love to hear from you.

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