Software Systems Support Engineer

Our Support Software Engineer will be an integral part of our Business Systems Engineering team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also open to contractors in Eastern Europe and Portugal.
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
As a Support Software Engineer on our team, you will be responsible for designing, building, and maintaining our critical billing and invoicing systems . This role is specifically designed for an individual with a strong background in high-level technical support (e.g. Tier 3, Tier 4) particularly in supporting customer billing and financial operations . We are seeking candidates who are looking to transition from a support-focused role into a full-time software engineering position.
We are seeking candidates who have significant experience troubleshooting complex billing discrepancies , debugging data-intensive financial processes, and analyzing how billing systems interact with other business platforms. The ideal candidate will have practical experience using scripting languages like Python or Go and querying both SQL and NoSQL databases to investigate and resolve complex issues.
This position offers a formal path to apply your deep understanding of complex business processes and core financial operations to a development role. You will shift your focus from reactively fixing billing issues to proactively designing, building, and streamlining the systems that prevent them.
Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting.
Automate manual processes and reduce operational toil, turning your support knowledge into permanent solutions.
Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions.
You will also mentor junior engineers on best practices for code quality and maintainability.
We dedicate one day per week to housekeeping, and you will guide efforts to improve code health.
3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems
~ You must be comfortable investigating data discrepancies, reading logs for financial jobs, and debugging complex business processes.
~1+ years of software development experience.
~ Solid understanding of programming languages. You would ideally have knowledge of Go and Python. Experience with other languages is a strong plus, and you should be eager to learn and embrace new technologies.
~ Solid understanding of databases. You must have experience querying both relational (SQL) and non-relational (NoSQL) databases.
~ Excellent communication skills in English, with the ability to articulate complex technical concepts to both technical and non-technical audiences (e.g., Bonus Points
Experience with business systems such as Oracle NetSuite, DealHub and SalesForce.
Experience with business processing tools like Workato and Fivetran.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
Flexible Working Options
Health Insurance
Parental Leave
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
DoiT unites as Many Do’ers, One Team , where diversity is more than a goal—it's our strength.