Problem Analyst

2 weeks ago

Hounslow Greater London, United Kingdom myGwork Full time
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Company Description

IAG CARGO Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always listening and always working with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.

Job Description

Purpose of the role Identifies the reasons for the problems to find solutions or root cause, with strong coordination across the Cargo IT team and Managed Service Providers Deliver Cargo IT Problem Management to provide a valued and proactive service. Drive service improvements based on data and industry best practice. Provide understanding and knowledge of service value of 24x7 operations. Accountabilities Working in partnership with IAG Cargo IT and the business to: Support a robust and valued Problem Process, driven by data to provide accurate service performance. Use data driven analysis of the Problem Process with clear insights to deliver service tactical and strategic improvements. Maintain an awareness of IT industry best practice and trends, identifying opportunities for innovation and business change. Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements. Support a root cause and problem analysis culture across the IAG Cargo IT organisation and supply chain, to reduce incidents. Deliver value working within a SIAM model to improve IT performance and efficiency. Deliver on a number of projects, the breadth and complexity of which will vary depending on experience. This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

Key Stakeholders External: Third-party strategic partners and key solution suppliers Internal: IAG Cargo IT Senior Leadership Team IAG Tech Service Orchestration & Infrastructure teams IAG Cargo stakeholders

Qualifications

Qualifications Educated to degree level or equivalent experience Desired qualification ITIL Foundation Skills Good understanding of service value and 24x7 operations. Embracing and managing both business and IT change as necessary to help shape future direction Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers. Demonstrates and applies a good understanding of third-party supplier management principles. Clear decision-making ability with the ability to judge situations and assess when to escalate issues Ability to work under pressure Fluent written and spoken English. Experience Proven track record of delivering Problem Management and driving a proactive and successful problem regime and process, in a complex global organisation. Proven understanding of service value and 24x7 operations and experience of working with Managed Service Providers and with Outsourced IT models. Experience of operating across multiple countries and cultures is desirable, but not essential.

  • Problem Analyst

    4 weeks ago

    Hounslow, Greater London, United Kingdom Iaggbs Full time

    Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies...

  • Problem Analyst

    4 weeks ago

    Hounslow, United Kingdom IAG Tech Full time

    Job DescriptionPurpose of the role Identifies the reasons for the problems to find solutions or root cause, with strong coordination across the Cargo IT team and Managed Service ProvidersDeliver Cargo IT Problem Management to provide a valued and proactive service.Drive service improvements based on data and industry best practice.Provide understanding and...

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Finance Analyst

    7 days ago

    Hounslow, Greater London, United Kingdom Carbon60 - Eng&Tech Full time

    Our client based in Hounslow, is looking for a Finance Analyst with VAT experience. The role will require 1-2 days in the office per week. This is a pivotal role within the Indirect Tax Team. The purpose of the role is to support in ensuring that the business meets its UK VAT reporting and compliance obligations and operates within a framework of robust...

  • Finance Analyst

    4 days ago

    Hounslow, Greater London, United Kingdom Carbon60 - Eng&Tech Full time

    Our client based in Hounslow, is looking for a Finance Analyst with VAT experience. The role will require 1-2 days in the office per week. This is a pivotal role within the Indirect Tax Team. The purpose of the role is to support in ensuring that the business meets its UK VAT reporting and compliance obligations and operates within a framework of robust...

  • Finance Analyst

    6 days ago

    Hounslow, Greater London, United Kingdom Carbon 60 Full time

    Our client based in Hounslow, is looking for a Finance Analyst with VAT experience. The role will require 1-2 days in the office per week. This is a pivotal role within the Indirect Tax Team. The purpose of the role is to support in ensuring that the business meets its UK VAT reporting and compliance obligations and operates within a framework of robust...

  • Finance Analyst

    7 days ago

    Hounslow, United Kingdom Carbon 60 Full time

    Our client based in Hounslow, is looking for a Finance Analyst with VAT experience.The role will require 1-2 days in the office per week. This is a pivotal role within the Indirect Tax Team. The purpose of the role is to support in ensuring that the business meets its UK VAT reporting and compliance obligations and operates within a framework of robust...

  • Data Analyst

    3 weeks ago

    Greater London, United Kingdom Response Informatics Full time

    We are seeking a skilled Data Analyst to help drive business insights and strategy through analysis of large data sets. The Data Analyst will work cross-functionally to collect, structure, analyze, interpret, and clearly present data findings that inform business decisions across the organization.Responsibilities: Consult with key business stakeholders to...

  • Data Analyst

    3 weeks ago

    Greater London, United Kingdom Response Informatics Full time

    We are seeking a skilled Data Analyst to help drive business insights and strategy through analysis of large data sets. The Data Analyst will work cross-functionally to collect, structure, analyze, interpret, and clearly present data findings that inform business decisions across the organization.Responsibilities: Consult with key business stakeholders to...

  • Data Analyst

    3 weeks ago

    Greater London, United Kingdom Response Informatics Full time

    We are seeking a skilled Data Analyst to help drive business insights and strategy through analysis of large data sets. The Data Analyst will work cross-functionally to collect, structure, analyze, interpret, and clearly present data findings that inform business decisions across the organization.Responsibilities: Consult with key business stakeholders to...

  • Data Analyst

    3 weeks ago

    Greater London, United Kingdom Response Informatics Full time

    We are seeking a skilled Data Analyst to help drive business insights and strategy through analysis of large data sets. The Data Analyst will work cross-functionally to collect, structure, analyze, interpret, and clearly present data findings that inform business decisions across the organization.Responsibilities: Consult with key business stakeholders to...

  • Data Analyst

    2 days ago

    Greater London, United Kingdom Kepler Search Full time

    Data AnalystHave you got what it takes to succeed The following information should be read carefully by all candidates.Initial 6 month contract, with potential extensionsIdeally looking for an immediate start.Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project.Within this role, you...

  • Data Analyst

    4 weeks ago

    Greater London, United Kingdom Kepler Search Full time

    Data AnalystInitial 6 month contract, with potential extensionsIdeally looking for an immediate start.Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project.Within this role, you will be responsible for:• Liaising with key SMEs to understand the data landscape and help scope and align...

  • Data Analyst

    4 weeks ago

    Greater London, United Kingdom Kepler Search Full time

    Data AnalystInitial 6 month contract, with potential extensionsIdeally looking for an immediate start.Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project.Within this role, you will be responsible for:• Liaising with key SMEs to understand the data landscape and help scope and align...

  • Data Analyst

    4 weeks ago

    Greater London, United Kingdom Kepler Search Full time

    Data AnalystInitial 6 month contract, with potential extensionsIdeally looking for an immediate start.Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project.Within this role, you will be responsible for:• Liaising with key SMEs to understand the data landscape and help scope and align...

  • Data Analyst

    3 weeks ago

    Greater London, United Kingdom Kepler Search Full time

    Data Analyst Initial 6 month contract, with potential extensions Ideally looking for an immediate start. Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project. Within this role, you will be responsible for: • Liaising with key SMEs to understand the data landscape and help scope...

  • Data Analyst

    4 weeks ago

    Greater London, United Kingdom Kepler Search Full time

    Data AnalystInitial 6 month contract, with potential extensionsIdeally looking for an immediate start.Our client, is currently hiring for a Data Analyst to be part of a global project team to work on a technology change project.Within this role, you will be responsible for:• Liaising with key SMEs to understand the data landscape and help scope and align...

  • Identity & Access Management Analyst

    4 days ago

    Greater London, United Kingdom DGH Recruitment Full time

    Identity & Access Management Analyst / IAM AnalystA fantastic opportunity has arisen for an Identity & Access Management Analyst / IAM Analyst to join our London based client on a permanent basis.Identity & Access Management Analyst / IAM AnalystSummary:This role will help to support the operational Identity & Access Management activities; Recertifications,...

  • Identity & Access Management Analyst

    4 days ago

    Greater London, United Kingdom DGH Recruitment Full time

    Identity & Access Management Analyst / IAM AnalystA fantastic opportunity has arisen for an Identity & Access Management Analyst / IAM Analyst to join our London based client on a permanent basis.Identity & Access Management Analyst / IAM AnalystSummary:This role will help to support the operational Identity & Access Management activities; Recertifications,...

  • Identity & Access Management Analyst

    4 days ago

    Greater London, United Kingdom DGH Recruitment Full time

    Identity & Access Management Analyst / IAM Analyst A fantastic opportunity has arisen for an Identity & Access Management Analyst / IAM Analyst to join our London based client on a permanent basis. Identity & Access Management Analyst / IAM Analyst Summary: This role will help to support the operational Identity & Access Management activities;...