Service Designer
2 days ago
Role Title: Service Designer
Location: Remote - mostly remote with adhoc travel to London
Work Pattern: Fixed Term Contract
Security Clearance: must hold active SC Clearance
The Company:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
The Role:
As a Service Designer, you will work closely with multidisciplinary teams, including researchers, UX designers, developers, and software engineers, to design intuitive and user-centred public services. You will lead the design process to create seamless service experiences that meet user needs while aligning with Government Digital Service (GDS) standards. This role requires Security Clearance (SC) and strong public sector experience.
Key Responsibilities:
- User-Centered Design: Engage with user research to understand user needs and journeys, ensuring service design solutions are grounded in user insights.
- Prototyping and Testing: Develop and iterate prototypes to test, validate, and communicate design concepts, enhancing the service based on feedback.
- Collaboration: Work in agile environments with developers, researchers, and other designers to translate concepts into effective, user-centered public services.
- GDS Alignment: Ensure service designs align with GDS standards, maintaining accessibility, usability, and user-friendly interactions across all services.
- Stakeholder Engagement: Work closely with stakeholders to align design decisions with user needs and departmental goals, supporting decision-making at senior levels.
- Continuous Improvement: Evaluate existing services, identifying areas for enhancement and aligning them with user and business requirements.
Requirements:
- Security Clearance: Must hold active SC clearance.
- GDS Experience: Strong understanding of GDS standards and experience applying them in public sector environments.
- Proven Service Design Experience: Extensive experience in service design within government or public sector settings.
- Prototyping Tools: Proficiency in design and prototyping tools, such as Figma, Sketch, or Adobe XD.
- Research Application: Ability to translate user research insights into actionable service designs.
- Agile Practices: Experience working within multidisciplinary, agile teams.
Key Competencies:
- Expertise in creating seamless, user-centred service designs that meet accessibility and usability standards.
- Proficient in prototyping, iterating, and validating service concepts that address user needs and improve service delivery.
- Strong communication skills, with the ability to present ideas and negotiate with technical and non-technical stakeholders.
Benefits:
Join a rapidly expanding start-up where personal growth is a part of our DNA.
Benefit from a flexible work environment focused on deliverable outcomes.
Receive private medical insurance through Aviva.
Enjoy the benefits of a company pension plan through Nest.
25 days of annual leave plus UK bank holidays.
Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
Participate in a generous employee referral program.
A highly collaborative and collegial environment with opportunities for career advancement.
Be encouraged to take bold steps and embrace a mindset of experimentation.
Choose your preferred device, PC or Mac.
Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
-
Design Services Designer
3 months ago
United Kingdom Stealth iT Consulting Full timeMy client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a remote first policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent...
-
Design Services Designer
3 months ago
United Kingdom Stealth iT Consulting Full timeMy client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a remote first policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent...
-
Service Designer
2 days ago
United Kingdom Trust In SODA Full timeJob Title: Senior Service Designer (Could be a Lead) Location: Ideally in the London area but will consider other locations. Department: Product & Design Reporting To: Head of Design/Design Director Salary: Competitive, based on experience. Benefits - 25% Bonus Company Overview Our client, a leading fintech company is transforming the financial...
-
Service Designer
2 days ago
United Kingdom Trust In SODA Full timeJob Title: Senior Service Designer (Could be a Lead) Location: Ideally in the London area but will consider other locations. Department: Product & Design Reporting To: Head of Design/Design Director Salary: Competitive, based on experience. Benefits - 25% Bonus Company Overview Our client, a leading fintech company is transforming the financial...
-
Service Designer
2 months ago
United Kingdom Trust In SODA Full timeJob Title: Senior Service Designer (Could be a Lead) Location: Ideally in the London area but will consider other locations.Department: Product & DesignReporting To: Head of Design/Design DirectorSalary: Competitive, based on experience.Benefits - 25% BonusCompany OverviewOur client, a leading fintech company is transforming the financial services landscape...
-
Service Designer
1 month ago
United Kingdom Trust In SODA Full timeJob Title: Senior Service Designer (Could be a Lead) Location: Ideally in the London area but will consider other locations. Department: Product & Design Reporting To: Head of Design/Design Director Salary: Competitive, based on experience. Benefits - 25% Bonus Company Overview Our client, a leading fintech company is transforming the financial...
-
Service Designer
1 month ago
United Kingdom Trust In SODA Full timeJob Title: Senior Service Designer (Could be a Lead) Location: Ideally in the London area but will consider other locations.Department: Product & DesignReporting To: Head of Design/Design DirectorSalary: Competitive, based on experience.Benefits - 25% BonusCompany OverviewOur client, a leading fintech company is transforming the financial services landscape...
-
Service Designer
4 weeks ago
United Kingdom Stealth IT Consulting Limited Full time €55,000Service Designer Hybrid remote working (Infrequent travel to client site/HQ) Up to £55k DOE A leading Digital Consultancy with HQs around the U.K and overseas are looking to hire multiple Service Designers to join a long term project, we are open to considering candidates working as either a User Researcher or similar that has some Service Design...
-
Service Designer
3 weeks ago
united kingdom La Fosse Associates Ltd Full timeJob Title: Service DesignerLength: 6 months initially, contract Salary: up to £750 inside IR35Location: South WestWorking arrangements: hybrid, 2 days a week on siteWe are working on a Service Designer contract position with a government agency based in the South west. They are delivering an exciting programme providing more useful and accessible data for...
-
Service Designer
4 weeks ago
United Kingdom La Fosse Associates Ltd Full timeJob Title: Service Designer Length: 6 months initially, contract Salary: up to £750 inside IR35 Location: South West Working arrangements: hybrid, 2 days a week on site We are working on a Service Designer contract position with a government agency based in the South west. They are delivering an exciting programme providing more useful and...
-
Service Designer
1 month ago
United Kingdom Stealth iT Consulting Full time €55,000Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits Candidates must have live SC Clearance! An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and...
-
Service Designer
3 days ago
United Kingdom Amber Labs Full timeRole Title: Service DesignerLocation: Remote - mostly remote with adhoc travel to LondonWork Pattern: Fixed Term ContractSecurity Clearance: must hold active SC ClearanceThe Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to...
-
Service Designer
2 days ago
United Kingdom Amber Labs Full timeRole Title: Service Designer Location: Remote - mostly remote with adhoc travel to London Work Pattern: Fixed Term Contract Security Clearance: must hold active SC Clearance The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid...
-
Service Designer
2 days ago
United Kingdom Amber Labs Full timeRole Title: Service DesignerLocation: Remote - mostly remote with adhoc travel to LondonWork Pattern: Fixed Term ContractSecurity Clearance: must hold active SC ClearanceThe Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to...
-
Service Designer
2 days ago
United Kingdom Futureheads Recruitment | B Corp™ Full timeService Designer Public Sector Project 3 Month Contract (6th January 2025 – 28th March 2025)£425 p/d (Inside IR35) Remote with occasional UK travel We’re hiring a Service Designer for a leading digital consultancy, to work on a Public Sector project. Our client ensures that public services are holistic and futureproofed, so they can ultimately meet...
-
Service Designer
2 days ago
United Kingdom Futureheads Recruitment | B Corp™ Full timeService Designer Public Sector Project 3 Month Contract (6th January 2025 – 28th March 2025)£425 p/d (Inside IR35) Remote with occasional UK travel We’re hiring a Service Designer for a leading digital consultancy, to work on a Public Sector project. Our client ensures that public services are holistic and futureproofed, so they can ultimately meet...
-
Service Designer
1 week ago
United Kingdom Futureheads Recruitment | B Corp™ Full timeService DesignerPublic Sector Project3 Month Contract (6th January 2025 – 28th March 2025)£425 p/d (Inside IR35)Remote with occasional UK travelWe’re hiring a Service Designer for a leading digital consultancy, to work on a Public Sector project.Our client ensures that public services are holistic and futureproofed, so they can ultimately meet the needs...
-
Service Designer
2 days ago
United Kingdom Futureheads Recruitment | B Corp™ Full timeService Designer Public Sector Project 3 Month Contract (6th January 2025 – 28th March 2025) £425 p/d (Inside IR35) Remote with occasional UK travel We’re hiring a Service Designer for a leading digital consultancy, to work on a Public Sector project. Our client ensures that public services are holistic and futureproofed, so they can ultimately meet the...
-
Service Designer
1 week ago
United Kingdom Futureheads Recruitment | B Corp™ Full timeService DesignerPublic Sector Project3 Month Contract (6th January 2025 – 28th March 2025)£425 p/d (Inside IR35)Remote with occasional UK travelWe’re hiring a Service Designer for a leading digital consultancy, to work on a Public Sector project.Our client ensures that public services are holistic and futureproofed, so they can ultimately meet the needs...
-
Service Designer
2 weeks ago
United Kingdom Yolk Recruitment Ltd Full time €53,000Service Designer – Remote Working - Salary up to £53,000 The Opportunity Yolk Recruitment is proud to be an exclusive recruitment partner for an arm’s length body of the Welsh Government to recruit a Service Designer who can design and iteratively improve user-focussed services. Our client works with public sector organisations across Wales to...
