Quality Assurance Manager

A groundbreaking & award-winning Construction Technology company; XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose-built for the construction industry. Not only have we created this technology, that sits within The Atom – a smart, site-safe headset and hardhat - but we implement it on major Mission Critical (Data Centres, Oil & Gas, Pharmaceutical, Aviation) projects, utilising the power of AR to ensure that all schemes are completed in line with the delivery timescales and budgets.

Production Planning and Execution

· Direct the assembly, calibration, and testing of AR systems (hard hats, controllers, basestations, charge stations, batteries, and accessories) to precise specifications and SOP standards.
· Manage production scheduling to meet annual targets of 80–140 new systems and up to 40 repairs, whilst accommodating material lead times and seasonal constraints.
· Maintain detailed production records, build serialisation, and full product traceability through the E-Max ERP system.
· Ensure production meets forward-looking schedules and communicates status weekly to leadership.

Quality Assurance and Compliance

· Establish and enforce a robust quality management system (QMS) aligned with industry standards for advanced medical-device-like manufacturing.
· Conduct final inspections on all outgoing products; perform root-cause analysis on customer returns and field failures.
· Ensure incoming component inspection meets acceptance criteria; Monitor quality metrics (yield, scrap rate, rework, customer satisfaction) and report to leadership.
Product Support and RMA Management
· Coordinate replacement unit shipments and RMA logistics.
· Perform failure analysis on returned units; Ensure timely requalification and redeployment of repaired units.

Lead a small growing team, high-calibre team (Production Technician, existing Test Tech, Stock/Logistics Person, and rotating contractors/temps) with clear objectives, accountability, and development opportunities.
· Mentor the Production Technician and support advancement of the Test Tech into process automation roles.
· ensure all critical processes, tacit knowledge, and troubleshooting guides are documented, video-recorded, and stored in a centralized knowledge base.
· Design and deliver onboarding and training for new hires and short-term contractors using paired shadowing, SOP walkthroughs, and hands-on assessment.
· Partner with the Procurement Contractor to ensure suppliers deliver on time and to specification.
· Maintain visibility on global supply chain risks and mitigation strategies.
Inventory and Stock Management (oversight)
· Oversee real-time inventory management through E-Max ERP alongside the Stock/Logistics Person.
· Manage and maintain data integrity within E-Max ERP, train team members on best practices.
· Participate in senior management meetings to communicate production status, risks, and capability improvements.
· Identify opportunities for process automation, labour efficiency, and cost reduction without compromising quality.
· Contribute to capacity planning and resource forecasting as production scales.

Minimum 7–10 years in production or manufacturing management, preferably in electro-mechanical, aerospace, automotive, medical device, or advanced consumer electronics environments.
· Proven experience managing small, high-performance teams in lean or startup environments; Deep familiarity with assembly, testing, and calibration workflows for complex, precision products with serialization and traceability requirements.
· Hands-on experience with ERP systems (ideally E-Max, SAP, or equivalent); Demonstrated expertise in quality management systems (ISO 9001, IEC 62304, or similar) and root-cause analysis methodologies.
· Experience in export logistics, customs compliance, and shipping coordination for global markets.
· Familiarity with product repair workflows and warranty/return management.

Knowledge of electronics assembly, PCB handling, and test fixture design.
· Experience with agile/lean manufacturing principles and continuous improvement (Kaizen, Kanban, APQP).
· Familiarity with product repair workflows and warranty/return management.
· Experience scaling production from NPI to volume manufacturing.
· Strong understanding of health and safety regulations in manufacturing environments.
Technical Acumen: Strong grasp of mechanical/electrical assembly, testing methodologies, and troubleshooting.
· Meticulous approach to documentation, compliance, and quality; Analytical, methodical approach to identifying and resolving production issues; proactive risk management.
· Reliable, trustworthy, and personally accountable for delivery and quality;