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Operations Coordinator
4 months ago
Location : Three Legged Cross
Salary: Up to £25k doe
Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking
Hours:8.30am-5pm Mon-Fri office based
PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE
My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector.
Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential.
Job Description
The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole.
The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services.
The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services
Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers.
This role would suit someone with:-
- Good IT skills
- Ideally, have used a CRM system
- Have superb organisational skills
- Be a strong administrator
- Be good with people
- Be wiling to learn in a fast paced environment
Requirement:
- No formal qualifications are required, however, experience in a similar role and technical knowledge is desired.
- You must be confident, professional and a logical critical thinker.
- You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture.
- With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery
- Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service
This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1stline or 2ndline operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
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