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Project Implementation and Training Team Leader

2 months ago

England, United Kingdom JSS Transform Full time

In this role, you will be responsible for leading the design, implementation, and optimization of Microsoft Dynamics 365 Customer Engagement (CE) solutions. You will collaborate closely with cross-functional teams and clients to ensure successful delivery of projects that meet business needs and drive operational efficiency.

Lead end-to-end D365 CE implementations, from requirements gathering to go-live support.
Manage configuration, customization, and integration of D365 CE with other systems.
Provide training, support, and documentation for end users and internal teams.
Proven experience as a Functional Lead or Consultant with Microsoft Dynamics 365 CE.
Excellent understanding of business processes in CRM environments.
Experience in requirements analysis, solution design, and project management.
Microsoft certifications (D365 CE Functional Consultant Associate or similar) are a plus.