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Installation Technician Manager

4 weeks ago

Kingswinford West Midlands, United Kingdom dormakaba Full time

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations. We are looking for a People Manager with a technical background in the automatic door industry to join our team as our Installation Engineer Manager (Installation Technician Manager), looking after our team of experienced installation engineers, who are working on blue chip projects throughout the UK. A JOB THAT MATTERS: YOUR TASKS As the Installation Engineer Manager you will take responsibility for a team of installers who work on a range of high-profile projects in many areas of the UK. We are looking for someone who can support our staff and enable them to achieve all of their goals through working together and promoting teamwork and excellence in all the projects they work on. Based from home, the role will involve working closely with these technicians understanding what their needs are and ensuring that each installation is carried out on time and to the best of our capabilities. Most of the projects will either be on new build or refurbishment sites so an understanding of the challenges of working in those sorts of environments would be extremely useful. Your day-to-day tasks will include all aspects of technician management, from toolbox talks, health and safety briefings, holiday & sickness cover as well as return to work meetings (relating to Sickness), appraisals and performance reviews, to recruitment, probationary and disciplinary issues. In this you need to be a confident and proactive leader with the ability to inspire and influence others to get the most out of your team. The Installation Engineer Manager will also have to look after the customers, dealing with escalations, site issues and working with other internal and external stakeholders to find creative solutions to the problems we have on a daily basis. Lastly, we will need you to report on the performance of your team, to look at figures and metrics taking ownership of the issues and finding creative solutions to improve performance whilst maintaining team morale and continuity. This is a home based role where travel to a number of locations throughout the UK will be required as part of your normal working week. This is a great opportunity to lead a talented team of technicians in a high profile role within dormakaba UK. EXPERIENCE THAT MATTERS: YOUR SKILLS

  • A technical background within the automatic door, industrial door, access control or similar building service technology industries
  • Previous experience of the supervision and management of a team of field-based team of engineers
  • Proven ability to implement change as required in a positive manner to improve team and individual performance
  • A creative approach to problem solving and the ability to meet compromise when required.
  • Flexibility to travel to different sites as required
  • Excellent customer service skills
  • Competent with the use of IT systems (outlook, Teams, word, excel)
A WORKPLACE THAT MATTERS: A FULFILLING WORKPLACE At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:
  • Company vehicle
  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (You pay 3% we pay 6%)
  • 2 x Life Insurance
  • Enhanced maternity / Paternity benefits (After qualifying period)
  • Medical insurance & medical cash plan (cash help with optical, dental, etc)
  • Free employee advice service (wellbeing, legal etc),
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes
Is this you? Are you interested? Apply online today. We look forward to hearing from you