UK Account Manager

About Depot Connect Depot Connect brings together a connected network of trusted partners and logistics specialists, giving customers the infrastructure and support they need to operate efficiently and scale with confidence. Our mission is to streamline operations, deliver real value, and simplify complexity across the supply chain. As we continue expanding across the UK and Europe, we are looking for an Account Manager to strengthen customer relationships, support growth, and help deliver an outstanding experience across our network. Role Overview The Account Manager will manage and develop a portfolio of customer accounts across the UK, while providing additional support to European customers when required. This remote role blends relationship management, commercial growth, operational coordination, and a commitment to delivering exceptional customer value. You will collaborate closely with our partners, customers, and internal teams to ensure Depot Connect consistently delivers a high-quality, reliable service. Key Responsibilities Account Management & Customer Partnership ● Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts. ● Build strong, trusted relationships with customers and stakeholders across the Depot Connect network. ● Organise and deliver regular Business Reviews (QBRs/MYBRs), including performance insights, service updates, and opportunities for improvement. ● Meet with customers virtually and in person (as required) to understand their operational needs and goals. Commercial Growth & Value Delivery ● Grow wallet share within existing accounts by identifying new opportunities, efficiencies, and value-add solutions. ● Explore innovative ways to generate new business and deliver enhanced value to customers across logistics, warehousing, and fulfillment. ● Support the creation of tailored proposals, commercial documents, and solution presentations. ● Work cross-functionally with Operations, Commercial, Marketing, and Partner teams to deliver end-to-end solutions. Salesforce & Reporting Excellence ● Maintain accurate and up-to-date customer information, activities, opportunities, and forecasts in Salesforce. ● Provide regular reporting, pipeline updates, and customer insights to inform commercial decision-making. Operational & Administrative Support ● Prepare presentations, meeting packs, proposals, and follow-up documentation. ● Carry out administrative tasks to ensure smooth account operations and excellent customer communication. ● Support the VP of Commercial with customer insights, project coordination, and strategic initiatives. Skills & Experience ● Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries (preferred). ● Strong relationship-building and communication skills across all stakeholder levels. ● Organised, detail-focused, and confident managing multiple accounts and priorities. ● Skilled in presenting, running business reviews, and developing customer proposals. ● Comfortable using Salesforce pipeline management and reporting. ● Commercially minded, proactive, and capable of identifying opportunities for growth. ● Willingness to travel as required across the UK and occasionally Europe. What We Offer ● A remote-first role with flexibility and autonomy. ● The opportunity to play a key role in a growing, innovative logistics network. ● Collaborative and supportive team culture. ● Competitive salary and benefits package, potential bonuses.