Customer Management Manager

1 month ago


United Kingdom Insight Select Full time

Customer Excellence Manager / Full time / Contract/ Hybrid
Our client, a leading and global insurance organisation, are seeking a Customer Excellence Manager to join them on a full-time permanent basis. You will be responsible for overseeing and managing the senior leadership team within Quality Auditing. Work with Team Managers in a collaborative and motivating way and ensure team performance is maximised
Drive consistency within customer service
Create a positive environment by where you seek out opportunities to congratulate staff for high performance
Oversee and develop the implementation of quality assurance processes and ensure regulatory compliance is adhered to
Effective management of the complaints handling process
Ensure you work closely with the credit risk team to assess and manage risk strategies and ensure the companies financial interests are protected

Previous experience in managing management with large groups of technical employees
Previous experience in the financial services industry is desirable
Hybrid working



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