Servicemanager - MT Lid

Type: Fulltime/Permanent
Daily travel to customers sites in region
Night shift (between 10pm - 6am). Then switch to regular day shift post-installations
Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
We are seeking a Field Service Manager to be an integral member of the Focal customer success and operations organization. The Field Service Manager will work intensively with the Focal Systems operations team to ensure all operations within their region of the UK are sound at all times. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. We are looking for an individual who can lead and champion deployments for our customers in your area. This role will have overall accountability for the successful deployment, maintenance and adoption of our system.
This is a full-time position. Note, this is primarily a night shift role during installation periods.
Ensure all KPIs are met relative to Installations/Uptime/Ongoing Maintenance for your geographic region
? Overall accountability for deployment, training and customer success
? Understanding the customer business and building plans to exceed expectations
? Oversee all Field Service Technicians within their respective region
? Troubleshooting and quality control
? Dynamic oversight of services and operations
? Serve as primary point of contact reporting anything relevant in the field back to our Product Team
? Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.
Willingness to work nights
? 2+ years in a customer-facing technical sales, services or operational support role
? Ability and desire to work independently in an unstructured environment in locations remote from company HQ
? Good understanding of account management and customer success
? Strong customer service orientation
? Flexible with your schedule, including nights and weekends
? Must have a valid driver's license and ownership of a reliable vehicle
? Must have a working smartphone (Android or iPhone)
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
Paid Time Off & Sick Time
Job Type: Full-time
8 hour shift
Do you have your own car as a means of transportation?
driver's license and reliable vehicle (required)