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Interim Senior Collections Officer

2 months ago

Wolverhampton West Midlands, United Kingdom Grafton Recruitment Full time

Interim Senior Collections Officer (Hybrid)

Wolverhampton,

6 Months / £150 per day (Umbrella)

We are recruiting an experienced Interim Senior Collections Officer for our client who specialise within Financial Services / Mortgage Lending. The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers in order to minimise debts.

Please note this role offers hybrid working and a great benefits package

Key Responsibilities:

- Empathetically engage with customers to understand their situations

- Utilize effective questioning and listening skills to address arrears

- Manage financial support throughout the customer journey

- Negotiate sustainable payment arrangements with customers

- Ensure compliance with statutory and regulatory requirements

- Support the development of team members as a coach and role model

The ideal Candidate will have experience dealing with Mortgage collections ideally within Financial Services

For consideration, please contact Nicky Murdock at Grafton Recruitment

nicky.murdock@grafton.com