User Researcher

2 weeks ago

England, United Kingdom Civica Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a User Researcher, you'll have the amazing opportunity to collaborate with passionate, dynamic product teams. Together, you'll dive into research to gain a deep understanding of user needs throughout the entire development process, from discovery to launch.

Your mission will be to plan and design user research activities, selecting the most effective methods to achieve your goals and serve your users best. With a diverse range of users, you'll embark on user research journeys and actively involve the product team in the process. By analysing research data, you'll uncover valuable insights to better comprehend your users and effectively communicate your findings with the team and stakeholders.

As part of our team of User Research specialists, you'll have the chance to deliver exceptional user experiences across a wide range of products. You'll work on everything from large platform builds to web applications and mobile apps.

As you grow in your role, you'll take on the responsibility of shaping and managing project direction and scope in collaboration with product teams. Additionally, you'll play a crucial role in developing and improving our user research services within our UX practice. You'll also champion user research throughout Civica, spreading the importance of user-led design and fostering a user-centric mindset through various channels.

Required skills / Experience -

  • 2+ years' experience of User Research
  • Ability to plan user research activities
  • Experience in a range of primary and secondary, qualitative and quantitative research methods
  • Ability to design and conduct usability testing sessions
  • Demonstrated experience in applying qualitative and quantitative analysis techniques
  • Ability to create effective research outputs
  • Experience of delivering user research in an Agile framework, working with multi-disciplinary teams
  • Ability to work with minimal direction
  • Excellent analytical and problem-solving skills
  • Ability to collaborate and build relationships
  • Strong communication skills
  • A positive approach to upholding confidentiality and conducting inclusive, ethical research
  • A passion for user research, and an eagerness to learn new skills and apply newly acquired knowledge
  • Analysing and synthesizing research findings to generate compelling insights about service users
  • Fostering a passion and empathy for users and their needs
  • Collaboration with the UR and UX teams, as well as individuals within the wider organization
  • Championing inclusion, equity and accessibility in research
  • Ability to explain findings compellingly, develop effective relationships, and manage challenging stakeholders

Life at Civica

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

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