Senior Solutions Architect

3 weeks ago

United Kingdom Certinia Full time

Senior Solution Architect - PSA
UK Remote
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. Senior Solution Architect - A highly proactive relationship manager with the ability to provide high-level technical guidance , design and delivery to project teams and customers. They should have an expert level understanding of how Certinia products operate within the SalesForce.This individual should have strong knowledge of the foundational setup of Certinia applications to ensure optimal scalability and performance.
They need to be an excellent presenter and creative thinker with the ability to troubleshoot issues quickly and effectively.
The Senior Solution Architect has the ability to represent customer requirements and to effectively communicate these requirements and design to the implementation teams (Certinia and Partner). They will be called upon to ensure excellent communication, confirm the design and delivery of projects and collaborate to ensure plans of action are put in place to remediate any gaps between requirements and design. This individual will also need to build strong working relationships with our implementation partners to make sure that they are aware of our best practices, provide solution collaboration, and communicate our product roadmap so that they can benefit our shared customers.
Collaborate with our Professional Services Engagement Management Team and our Sales Executives to engage customers early, provide technical expertise and guidance from the start of the customer journey through to guiding implementation strategy.
Work with customers in both a long-lead and tactical capacity to help solve their critical needs and challenges throughout the design and implementation phases of their customer journey
Significant experience working in enterprise Professional Services Automation (PSA) system implementations or Enterprise Resource Planning (ERP) system implementations; or Salesforce Architecture experience.
~ Strong computer skills ideally including SalesForce.com, FinancialForce, MS Office and web presentation tools
~ Strong software implementation experience
~20% Travel required to customers
~ remote
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