Chief Engineer

Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow. Job Description

The key purpose of the role is to lead the engineering team from the front-line to deliver exceptional standards to all guests in the hotel. This includes maintaining the building, exterior and physical plant with particular attention towards safety, security, and asset protection.
The role takes lead accountability for Health and Safety in the building.
The Chief Engineer will take a strategic overview of the business and will support the rest of the team in ensuring timeframes and standards are achieved.

• Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
• Responsible for maintaining regulatory Health and Safety requirements.
• Assists in leading the emergency response team for all facility issues.
• To ensure the required five-star Grand Standards are achieved.
• Support a highly motivated and trained staff that continually strives for excellence in service and standards of repairs and preventative measures.

Specific job-related duties
• Responsible for managing of equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and identifies best methods for energy conservation and economical facility operations.
• Builds and maintains relationships with contractors and maintenance contracts to ensure smooth running of the department and business.
• Develops a long-term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of exterior, guestrooms, public space & restaurants.
• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.
• Builds positive relationships with external contractors.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

People
• Demonstrate commitment to our purpose and way, model professional ethics and conduct.
• Maintain good working relationships with colleagues and support across the hotel.
• Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work.
• Fully accountable for team members within the unit in terms of recruitment, performance management, reviews
• Liaise with the People Department any issues which may be classed as high risk.
• Identify training needs within the team and deliver or source appropriate training.
• Ensure all members are aware of current developments within the hotel.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.

Service & Quality
• Ensure our guests receive an extraordinary experience.
• Anticipate guests’ needs and provide service to exceed their expectations.
• Take appropriate action with regards to guest feedback and utilise the metrics available to develop products and services
• Comply with brand, hotel and department operating standards,
• Work safely at all times, reporting any damage, wear or tear and understand departmental risk assessments.

Financial
• Prepare and manage departmental budgets.
• Be fully aware of all the hotel facilities and promote them whenever possible.
• Ensure your team follow cash handling and credit procedures and rectify discrepancies.
• Be directly involved in developing and executing revenue strategies and sales initiatives – whilst continually developing your teams to do the same.
• Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control.
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.

Strategic
• Take a pro-active approach to ensuring the continued long-term success of the company.
• Manage any key strategic priorities ensuring effective leadership of any working party; clear, concise and timely communication to all stakeholders; development and management of associated timelines; delivery of work streams in line with agreed deadlines.
• Work with key stakeholders to drive improvements to the business.
• To effectively manage relationships with any agreed external contacts, professional advisors and official bodies

General
• Comply with the Splendid Hospitality Handbook at all times.
• Produce reports as required in line with current guidelines.
• Attend business reviews as appropriate and actively contribute to all forums.
Perform other tasks as directed by your line manager in pursuit of the achievement of business goal.
• Work as part of a diverse team with colleagues from different cultures and countries
• Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training.
• Familiarise yourself with emergency & evacuation procedures and understand your responsibilities with regards to security

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• 12 Mental Health First Aiders onsite to provide signposting and initial support.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• No split shifts, 2 days off together.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive. As a Chief Engineer, key to your role will be:The key purpose of the role is to lead the engineering team from the front-line to deliver exceptional standards to all guests in the hotel. This includes maintaining the building, exterior and physical plant with particular attention towards safety, security, and asset protection.
The role takes lead accountability for Health and Safety in the building.
The Chief Engineer will take a strategic overview of the business and will support the rest of the team in ensuring timeframes and standards are achieved

Does the Chief Engineer role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.