Service Technician | English

1 week ago

Hemel Hempstead Hertfordshire, United Kingdom myGwork - LGBTQ+ Business Community Full time

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Field Service Engineer – Electron Microscopy
Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives.
Role: Field Service Engineer – Electron Microscopy
Oxford/Swindon/Newbury (frequent travel required)
Do you want to join a company known as a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time within the UK outside your normal geographic area.
Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.
Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management
Training customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful using their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures
Requires a minimum of a BEng, preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
You must be able to freely travel throughout Europe
Excellent hand-eye coordination and manual dexterity
Excellent interpersonal skills in English, verbal and written
Independent, service-minded individual who can converse with customers at all academic levels
Clean Driving license required

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