Property Manager

About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Property Manager for our Brighton Property. Key Duties & Responsibilities 1. Office Administration -Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary. -Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners. -Develop, review and update office documents as necessary. -Manage staff holidays and sickness logs. -Manage timesheets and ensure correct hours are submitted to payroll. -Respond to student requests and queries on generic site email address. -Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash. -Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears. -Ensure that spending and revenue meets budgetary targets. -Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures. -Manage any nomination agreements that are in place. 2. Customer Care and Pastoral Support -Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy. -Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life -Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy -Organise social events with student input. -Monitor social media and regularly update all social media streams. -Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change. 3. Business Development -Arrange and perform sales viewings for prospective customers. -Promote the business at university open days. -Utilise online materials and social media to promote the Capitol Students and Student Castle brand. -Develop and implement new marketing strategies. -Build and maintain close relationships with universities and other educational establishments. 4. Facilities Management Support -Log and inform facilities team of maintenance issues. -Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects. -Liaise with contractors for maintenance issues unable to be dealt with in house. -Advise students of works to be carried out and access to rooms being required. -Ensure servicing and maintenance records are kept up to date. -Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements. -Work with FM team to explore new options for maintenance and service partners. 5. Other Duties -Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends. -Perform and document regular inspections of student flats. -Manage summer deep clean and maintenance programme of works. -Recruit new staff members to all departments as necessary. -Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines. Experience & Skills: A degree level qualification in a related field is desirable PBSA/ University Accommodation Sector/ hospitality/ BTR Experience Strong communicator and relationship builder Able to work in a fast-paced and often reactive environment Work effectively as an individual and as a team player Be extremely organized with the ability to multi-task Meticulous attention to detail Why Join Our Team: At Capitol Students, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more More details and eligibility criteria will be shared with the successful candidate Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.