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Head of IT Operations

3 months ago

Bournemouth Dorset, United Kingdom Ulrich GmbH & Co. KG Full time €80,000

Job Title: Head of IT Operations - Microsoft
Location: Bournemouth, UK (hybrid working - 2 days a week in the office)
Salary: Up to £80k, plus bonus of 16%

Overview

We are seeking an experienced professional to lead the IT Operations on the digital platforms side. The successful candidate will play a pivotal role in shaping the strategy, managing budgets, and overseeing the operational excellence of a Microsoft-centric environment.

Responsibilities

Infrastructure Services : Lead the development and operation ofinfrastructure services, focusing on Microsoft technologies, including Active Directory and Azure.
Team Management : Oversee two technical team managers, responsible for Microsoft 365 and communication environment (Teams, etc.), ensuring the technical proficiency and strategic alignment of their teams.
Microsoft Strategy and Roadmap : Develop and execute the strategy and roadmap for Microsoft suite services, collaborating with internal teams and third-party providers.
Budget Responsibility : Manage monthly budget cycles, ensuring financial accountability and effective allocation of resources.
Stakeholder Management : Engage with stakeholders, managing incidents, addressing queries, and playing a crucial role in maintaining positive relationships.
Operational Excellence : Focus on third-line operations, addressing complexities, challenges, ongoing projects, and team development initiatives.
Project Management : Oversee various projects, including platform automation and the transition from Windows 10 to 11.
Embedding Stakeholder Relationships : Address challenges in embedding stakeholder relationships and prioritise customer service excellence.

Requirements
  • Proven experience in IT operations and stakeholder management.
  • Strong background in Microsoft technologies, with a focus on strategy and roadmap development.
  • Previous experience managing budgets and third-party relationships.
  • Excellent communication skills and a proactive approach to addressing challenges.
  • Operations-focused mindset with a keen eye for strategy and team development.
Interview Process
  • Teams Call:Initial interview with the Hiring Managerand a Microsoft architect (focused on Microsoft roadmap, not overly technical).
  • JVR Testing: Assessment between the first and second interview stages.
  • Teams or Face-to-Face:Final interview with the Hiring Managerand HR, delving deeper into your experience and fit for the role.

Additional Details
  • Bournemouth-based position, requiring availability on Mondays with flexibility for the other day.
  • Consideration for exceptional candidates for a slightly higher salary
  • Perks include free breakfast and lunches, flexible working hours accommodating family commitments.
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