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Learning Systems
4 months ago
Posted 1 day ago
Full Job DescriptionLearning Systems & Engagement Specialist
A Global RealEstate Business is going through a Global HR transformation andmigration to Workday. The Learning Systems & Engagement Specialistwill work as an SME with the broader HR and L&D teams as well asstakeholders to design and implement a new LMS (part of larger HRIStransformation project).
Once implemented, the Learning Systems& Engagement Specialist will be responsible for the onlineoptimization, technical management, and day-to-day support of thecompany's LMS. They will provide user support in the analysis andresolution of technical problems, develop effective solutions fortechnical issues/barriers and execute ongoing system iterations toenhance the UX, ensuring both the firm and their people are gettingthe right learning at the right time.
Skills
- Project Management
- Detail Oriented
- Stakeholder/Vendor/Third Party Relationships and Management
- Ability to troubleshoot technical issues andidentify/implement improvements
- Understand, integrate, andmanage new technologies and features
- Data Analysis
- Strong understanding of industry standards, best practices,and trends
- Critical Thinking
- Problem Solving
- Change Management
- User Experience/LearningExperience
- Self-Motivated - Ability, willingness, andcuriosity to create, troubleshoot and execute independently
- Takes initiative in providing technical support toleaners/users
- Executes and provides a high level of customerservice
- Basic understand of L&D practices
- Marketing/Comms
- Creative Thinking
Responsibilities
- Lead on UAtesting, pilot launch, go live launch and provide ongoing support.
- Serve as the SME and advisor on LMS functionality andprocesses.
- Identify, diagnose, and resolve technical problemsrelated to the LMS as well as liaise with external contacts totroubleshoot and solve system issues.
- Understand the impactthat system changes/updates can have not only within the system but onthe user experience (broadly or for the individual/group).
- Develop LMS policies, procedures, and governance.
- Create, market, and launch up to date LMS documentation,trainings, how to guides and resource materials for learners on how touse the LMS effectively.
- Continuously iterate and improve thedesign of the LMS and LMS learning delivery/management experiences,identifying the most efficient ways of working.
- Providesystem training for the company's population as well as those withadministrative permissions (various levels).
- Oversee andmanage the day-to-day operation of the LMS. Monitor systemperformance, engagement, usage and system configurations to ensureseamless user experiences
- Develop and manage online courseswithin the system (Ad hoc digital content, ILTS and VILTs).
- Learning Journeys - Advise on "Best Practice" and work withthe wider L&D team and stakeholders to design, develop and curateLearning Journeys across all levels and areas of the business.
- Work collaboratively with stakeholders to identifyopportunities and support digital delivery and the monitoring ofengagement and success.
- Build, manage and maintain ourinternal content library outside of and within the LMS.
- Ongoing content management and organization both within theteam and the broader business.
- Collect and synthesize data asneeded for the DL and broader L&D teams as well as support and upskillstakeholders to run, access and manage reports.
- FacilitateFocus Groups to ensure UX, design, delivery and approach are alignedto business/learner needs.
- Conduct and analyse LMS engagementdata and create reports/read outs to share with stakeholders in orderto help inform decisions about instructional strategies, supportneeds, and planning.
- Conceptualize, create, launch andmonitor learning promo campaigns to increase the culture of learningand curiosity as well as drive engagement.
Conclusion:
This is a fantasticopportunity for a talented L&D expert to deliver truly businesscritical objectives. This is a complex, yet exciting challenge for theright candidate. Please apply online or email:
Location = Home and Londo n - 2/3 daysin London
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