Global Process Owner

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. Job Description This role is based in our 5 Howick Place office. Reporting into the Head of Business Process Excellence you will be responsible for overseeing and optimizing the end-to-end R2R processes. This role involves designing, implementing and standardizing processes, ensuring compliance with industry standards, executing on key projects and driving continuous improvement initiatives. You will work closely with various stakeholders across regions and functions to achieve operational excellence and enhance customer satisfaction. The role requires strong stakeholder management skills as well as the ability to define the R2R strategy and ensure that this is executed through key projects, continuous improvement and process standardisation/simplification. This role will need to support and develop requirements for some of the One Informa initiatives where these touch R2R processes. Informa is regularly integrating new businesses, and this requires the GPOs to work closely with the M&A and Integrations team to align on approach. This requires the development of a to be state while considering what process exceptions make sense to enable these integrations to be successful. Post integration the GPO will need to work with the various teams to work to standardise and simplify these exceptions where appropriate. Key Accountabilities & Responsibilities The R2R GPO is expected to assume the following key accountabilities and responsibilities plus any other reasonable duties as required: ​Define, implement, maintain and manage the global R2R process, ensuring standardisation and simplification of processes. Work with the Delivery team to embed process enhancements while working to transform R2R processes ensuring alignment to process standards and policies. Identify opportunities for process improvements, streamlining workflows, and implement best practices incl understanding Continuous Improvement opportunities. Work closely with key stakeholders including the delivery teams, Other GPOs, Divisional Finance Teams (incl the Controllers and CFOs), Balance Sheet Controller, Group Finance, IT, etc to align processes and work on key projects. Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the efficiency and effectiveness of the R2R process. Lead change management efforts across R2R (with appropriate support) to ensure smooth adoption of process changes and new technologies within the organization. Provide Project oversight, Steering Committee support incl 2025/2026 planning and tracking across R2R projects in collaboration with the GBS PMO Integrations support incl M&A and Informa International Ensure R2R processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the R2R processes . Collaborate with IT to implement and optimize R2R systems and tools, ensuring they support the global process requirements. Review R2R policies, documentation e,g, Standard Control Procedures and controls by making recommendations for adjustments and/or new policies as required while keeping existing documentation up to date for any changes Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global R2R processes. Focus on enhancing the customer experience by ensuring month-end issues are understood and addressed, support timely and accurate revenue recognition and where appropriate advise on technical accounting needs e.g. trading architecture across projects. Lead a team of 2 Global Process Experts providing opportunities for their development Skills & Abilities Ability to think strategically and align R2R processes with organizational goals. Strong leadership skills to drive global initiatives and influence stakeholders. Skilled in identifying issues and developing effective solutions. Excellent verbal and written communication skills, with the ability to communicate effectively across different levels, cultures and regions. Strong attention to detail and accuracy in work. Ability to work collaboratively with cross-functional and cross-regional teams. Capable of adapting to changing business needs and environments as well as being able to deal with ambiguity. Ability to be pragmatic when designing solutions to get the best outcomes for Business and GBS teams Proven ability to work to deadlines. Flexible and adaptable. Qualifications Qualified accountant (eg ACA, CIMA etc) Extensive experience in Record to Report processes, preferably in a global or multinational environment. Proven track record of process change, optimization and continuous improvement. Strong Stakeholder management experience including the ability to influence without direct authority Strong analytical skills with the ability to interpret complex data and make data-driven decisions. Excellent communication and interpersonal skills. Proficiency in Informa ERPs (SAP ad Oracle) as well as an understanding of key R2R related software e.g. Blackline. Knowledge of relevant industry standards and regulations. Ability to work collaboratively as part of a broad multi-functional team Familiarity with automation and transformation in the R2R domain Experience with Microsoft Office Suite of applications Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year A flexible range of personal benefits to choose from, plus company funded private medical cover A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more Recognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here .