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Assistant Property Manager- Hybrid working
2 months ago
We have a fantastic opportunity for a Residential Assistant and Helpdesk Coordinator to join a Property Investment Firm based in South West London, to help manage their portfolio of properties which include residential, retail, restaurant and office properties. This is a great opportunity for someone who has first class communication and organisational skills, ideally within the property sector. You will provide a positive and proactive response to both clients and contractors alike.
In this role you will providing a professional, responsive, and efficient helpdesk to all customers and contractors, including: -
Managing and coordinating contractors – driving actions/jobs to swift resolution
Providing weekly reactive job reports to the property team detailing job status and updates –
Inputting leases on to the system for all new lets and renewals. –
Managing the tenancy credit referencing process.
Managing the residential exit processes, including but not limited to post tenancy checks, organising cleaning and inventories, using deposit breakdowns and administration etc.
Managing vacant unit post and associated utility changes.
Ensuring property and compliance data is kept up to date on central systems including customer details, lease information, suppliers and contractors, in accordance with Data Protection guidelines.
Managing the key process and access cards for agents, customers, and contractors.
Assisting the team with collection of arrears and account queries as required. - General data entry including uploading commercial valuations / ERV’s onto the database.
Daily administration tasks for the wider property team; fielding calls, diary management, filing, data entry, mail merges, photocopying, scanning, binding, laminating, mailings/posting etc
Integrity, Enterprise, Excellence and Inclusion.
The ideal person will be working towards, or interested to work towards RICS, IRPM, ARLA or equivalent, have at least two years’ experience running a busy property helpdesk and supporting residential property management. Strong practical knowledge of the end to end letting process and the associated legislations and best practice – good technical knowledge and understanding of leases.
You will boast first class communcaiton skills and enjoy building relationships at all level, you will have a positive apporach to all you and enjoy providing a first class services.
This role will offer a flexible working program with 3 days in the office and 2 days at home. A competitive salary, benefits will include Pension, Private healthcare, Life assurance Gym & Spa membership, but most importantly an inclusive and friendly place to work.
