Debt Collection Officer

4 days ago

London, United Kingdom GBS Full time

JOB TITLE: Debt Collection Officer REPORTS TO TITLE: Debt Collection Manager BUSINESS FUNCTION/ SUB-FUNCTION: Finance LOCATION: East London Salary: £27,500 - £28,500 Per Annum ­­­­­­­­­­­­­­­­­role Purpose The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt. About The Role Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments Ensure accurate note keeping and records maintenance in GBS systems in a timely manner Upload and update data to the relevant systems where debt penalties are in place Follow-up and monitor the payments expected to be received Monitor and reconcile payments with partner universities Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager Other duties required by the manager About You Experience working in finance operations and AR A high degree of computer literacy (particularly Microsoft Office applications) Expert in MS Excel and pivot tables Effective time management and planning Ability to work independently and strong communication skills Excellent written and verbal communication skills Strong decision making and problem-solving skills DESIRABLE SKILLS And EXPERIENCE Credit Control experience and working knowledge of recovery guidelines Degree level qualification HEI finance experience and background What We Offer 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more Perks@Work discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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