Marketing Operations, Team lead
3 days ago
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. We make it, store it, move it, sell it, and mend it.
At British Gas, our mission is to sell it and mend it.
We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.
Marketing Operations Lead
Location: London / Windsor (FlexFirst hybrid working)
The Chief Customer Office drives commercial growth across Centrica Retail through exceptional customer experiences and compelling product and service propositions.
We’re seeking a strategic Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all UK retail brands, including British Gas and Hive. This role focuses on planning, execution, and efficiency—ensuring marketing budgets and agency partnerships deliver maximum impact.
Expect to be in London once a week in the office.
Lead marketing financial forecasting and budget management, partnering with finance to track and optimise spend.
Manage agency relationships, scopes of work, and performance against KPIs.
Drive process improvements and standardised ways of working across marketing, finance, procurement, and legal.
Provide clear, data-driven reporting to inform decisions and enhance ROI.
Proven experience in marketing operations and cross-functional project leadership.
Expertise in managing and forecasting multi-channel marketing budgets.
Strong analytical skills with ability to use insights to optimise performance.
Skilled in building collaborative relationships with stakeholders and partners.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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