Community Welfare Officer

3 days ago

StocktononTees County Durham, United Kingdom Mears Group PLC Full time

Resident Welfare Officer
Salary up to £28,917 per annum plus a company allowance
Contract: Full-Time, 6 month Fixed term with an opportunity to extend
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.
Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. Proficiency in Microsoft Office and general IT competence is essential
Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services. A good understanding of local services and the ability to work under your own initiative are key
Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively
Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others
Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories. This requires resilience, teamwork, and a strong focus on safeguarding
Demonstrable experience in a similar role within housing, support, or welfare services is essential
A full UK Driving Licence is essential for travel between properties and appointments
25 days annual leave plus bank holidays
~ Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
~ Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
~ Family friendly policies
~ Company Car-for both work and personal use, Fuel Card and PPE

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
If you need any help with your application process, we are here to support you. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.

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