Graduate Support Associate

The Access Bank UK – Graduate Relationship Support Officer #AccessYourPotential

Graduates - if you are an ambitious and motivated individual looking to start your career in the Banking industry, then we want you

The Access Bank UK Ltd has a strong presence across Africa, Europe, and key global markets including France, Malta, Hong Kong, and Dubai. Joining Access Bank as a graduate offers unparalleled exposure to international finance, allowing young professionals to work closely with diverse teams and markets across continents. This dynamic environment provides invaluable experience in cross-border banking operations, global trade, and sustainable finance.
Our people are our core asset and are fundamental to our Bank’s continued development. The Bank has been awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture.

The key aim of this role is to manage the middle office functions and roles in Commercial Banking SBU acting as an interface between the front office and back office in delivering customer expectations. The job holder will work extensively with the Relationship Managers and the Relationship Support Manager to develop new initiatives and support the business to attain set customer service expectations.

Reviewing account dormancy and funding reports, working with the RMs to ensure clients are proactively contacted to regularise their accounts;
Planning and prioritising allocated workloads against agreed standards;
Ensuring all work completed is done so in accordance with applicable regulation, procedure and policy.

Excellent Customer Service Skills and ideally phone-based customer service experience
Proficient with Microsoft Office (Word, Excel and PowerPoint)
Has the ability to build professional relationships effectively, both in the immediate team and wider business

Why work with The Access Bank UK Ltd?

At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. Our Training Commitment
You will receive training and coaching by working closely with our heads of departments, a designated mentor and buddy from across the business. You will be involved in a variety of learning and development initiatives such as cross department training, soft skills workshops and off-site events.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs .

~ Eligible for a discretionary performance-related annual bonus
~ We put 10% of salary into your pension, even if you don’t contribute yourself.
~25 days’ holiday plus bank holidays, which increases to 27 days after 2yrs service, and 29 days after 5 years
~ Company funded Employee Assistance Programme
~ Benefits supporting you and your family, such as death-in-service benefit
~ Share in Access Bank success by investing in our share plans after 5 years of service


As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd.