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Area Manager
4 months ago
Cityworx are recruiting on behalf of an established domiciliary care business, who are looking for an experienced Area Manager to cover domiciliary care branches based across the Liverpool and Greater Manchester area. Within this role, you will be expected to help the wider operational teams and offices with service delivery, including relief management support when needed. Ensuring that operational processes are compliant and continuously improving as well as carrying out projects and managing them according to organizational goals and priorities. This role requires dedication to developing and improving the services provided. Further Duties & Responsibilities
- Lead the review and development of compliance and rostering systems.
- Manage user access and licenses.
- Train staff on system setup and usage.
- Create and update training materials.
- Address system issues with software providers.
- Share relevant system updates with colleagues.
- Improve staff competence with the rostering system.
- Perform data cleansing as needed.
- Identify and reduce common errors through process changes and training.
- Compliance
- Ensure services meet Health & Social Care Act 2008 regulations.
- Set and achieve KPIs with the Director.
- Plan, record, deliver, and report activities against KPIs.
- Implement quality assurance processes to promote high quality and continuous improvement.
- Ensure effective service delivery with clear monitoring and auditing procedures.