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Manager, Financial Management
2 months ago
Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager .
Offering a competitive salary package up to a negotiable £40,000 per annum, this role is available on a hybrid or office-based basis, depending on your preference.
As a Complaints Manager , you will be at the forefront of the company’s customer service initiatives, responsible for managing and resolving customer complaints with empathy, professionalism, and integrity. Manage the entire complaints process from initiation to resolution, ensuring compliance with regulatory requirements and company policies
Collaborate with internal departments to address root causes of complaints and implement corrective actions
Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction
Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution
Previous experience in a similar role is essential, with a background in the financial services industry being highly desirable
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints
Knowledge of FCA regulatory requirements is advantageous
Competitive salary package of up to £40,000 per annum, with opportunities for career advancement and professional development
Apply now to join the team as a Complaints Manager and embark on a journey of growth and success. Please contact Lewis Barclay for more details or simply apply online.
