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General Manager

4 months ago

Belfast, United Kingdom Focus Hotels Management Limited Full time

Who are we
The hotel is a beautiful venue of 86 Luxury bedrooms on the corner of Donegal Square & Bedford Street in the heart of Belfast, previously the Scottish Mutual Building.

Role Responsibilities
We are seeking an experienced and dynamic General Manager to oversee the daily operations of our hotel during a transitional period. The successful candidate will be responsible for maintaining high standards of guest satisfaction, leading a team of dedicated professionals, and ensuring the overall success of the hotel. This position requires strong leadership skills, strategic thinking, and the ability to make effective decisions to drive operational excellence.

Operational Leadership:

  • Assume overall responsibility for the day-to-day operations of the hotel.
  • Implement and enforce company policies and procedures to ensure efficiency and compliance.
  • Oversee all departments, including front desk, housekeeping, food and beverage, maintenance, and other operational areas.

Guest Satisfaction:

  • Ensure exceptional guest experiences by maintaining high standards of service and hospitality.
  • Address and resolve guest concerns and complaints promptly and professionally.
  • Monitor and analyse guest feedback to identify areas for improvement.

Team Management:

  • Lead, mentor, and motivate a diverse team of hotel staff.
  • Conduct regular meetings to communicate goals, expectations, and updates.
  • Foster a positive and collaborative work environment.

Financial Management:

  • Work closely with the finance department to manage budgets, control costs, and maximise revenue.
  • Implement strategies to increase profitability and achieve financial targets.

Sales and Marketing:

  • Collaborate with the sales and marketing team to drive revenue and increase occupancy rates.
  • Develop and execute strategies to attract new business and retain existing customers.

Quality Assurance:

  • Monitor and enforce quality standards in all areas of the hotel.
  • Conduct regular inspections to ensure cleanliness, safety, and compliance with brand standards.

Key Requirements

  • Proven experience as a General Manager ideally within a 5* environment.
  • Experience of hotel openings would be advantageous.
  • Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to make sound decisions under pressure and resolve conflicts effectively.
  • Familiarity with hotel management software and financial systems.

Benefits

  • Competitive salary
  • Excellent on-going support, training and development
  • 25 days holiday plus 8 Bank Holidays per annum
  • Stakeholder Pension entitlement
  • Discounted hotel room rates for you, your friends and family
  • On-going incentives and rewards
  • Meals on duty
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