Sales Associate

1 week ago

Trafford Park Greater Manchester, United Kingdom Selfridges Full time

Job Introduction As a Sales Associate You Will Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services From selling and replenishing stock, organising the counter, you will be maintaining the highest of retail standards Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area Manage and oversee the stock in your department, assist with receiving, storing, and rotating stock (FIFO). Monitor stock levels and report shortages or issues to supervisors. reduce waste through correct handling and portion control. Prepare, portion, package, and display fresh food products according to company guidelines. Ensure all food is presented attractively and replenished throughout the day. Follow recipes or preparation instructions where required. Check product quality and freshness regularly. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you Follow health, safety and security procedures, and play an active role in preventing stock loss Selfridges uses competency and strength style questions at the interview stage.  Support is available at every stage of the process should you need it.  A Bit About You Basic understanding of food hygiene and safety (training can be provided). Able to follow all food safety, hygiene, and temperature-control standards. Maintain a clean and sanitised work area, equipment, and utensils. Adhere to allergen-handling procedures and labelling requirements. Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements. Known to be a service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same. Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer. Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation. An example of our values, a reliable and respected colleague. Desirable Experience working in retail, hospitality, or fresh food environments. Food safety certification (e.g., Level 2 Food Hygiene). Knowledge of deli, bakery, or prepared food products. This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges

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